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SayPro Customer Support Team: Tasks: Assist in managing the Q&A sessions during the event.

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

Monitor Q&A Channels:

  • Actively watch the designated Q&A platforms (e.g., live chat, dedicated Q&A modules) for incoming questions from attendees.
  • Ensure that all questions are visible and accessible to moderators or speakers.

Organize and Prioritize Questions:

  • Help categorize and prioritize questions based on relevance, topic, or urgency.
  • Flag or highlight frequently asked or important questions to ensure they are addressed promptly.

Provide Technical Assistance:

  • Assist participants who encounter technical issues while submitting their questions.
  • Troubleshoot problems related to the Q&A platform, ensuring smooth communication throughout the session.

Facilitate Communication:

  • Work closely with the event moderator or speaker to relay questions accurately.
  • Ensure that questions are clearly communicated and, if necessary, rephrased for clarity before being forwarded.

Time Management and Coordination:

  • Help manage the timing of the Q&A sessions by keeping track of how many questions have been answered and how many remain.
  • Provide timely reminders to moderators or speakers about unanswered questions or time constraints.

Follow-Up Documentation:

  • Collect and document the Q&A interactions during the event for post-event review.
  • Assist in compiling a summary of key questions and answers, which can be shared with attendees or used for future improvements.

  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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