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SayPro Technical Support Team:Tasks: Ensure that the event’s streaming is clear and accessible to all online participants.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Pre-Event Streaming Tests:
- Quality and Resolution Checks: Test the streaming platform at various resolutions and bitrates to ensure optimal clarity for different connection speeds and device types.
- Device Compatibility: Verify that the stream functions correctly across multiple devices (e.g., desktops, laptops, tablets, smartphones) and operating systems.
- Accessibility Features: Ensure that accessibility tools (such as closed captioning or audio descriptions) are integrated and functioning properly.
Network and Bandwidth Management:
- Connection Stability: Monitor internet bandwidth and network performance during tests to confirm that the streaming service can handle peak loads.
- Load Testing: Simulate high-traffic scenarios to ensure that the platform remains stable under the expected number of simultaneous viewers.
- Redundancy and Backup: Set up backup streaming channels or secondary internet connections to mitigate any disruptions.
Real-Time Monitoring During the Event:
- Live Quality Checks: Continuously monitor the stream for visual or audio issues, adjusting settings as needed to maintain clarity.
- Rapid Troubleshooting: Be on standby to quickly address and resolve any streaming interruptions or technical glitches that occur in real time.
- Participant Feedback: Establish a mechanism for online participants to report issues, enabling immediate troubleshooting and support.
Accessibility and User Support:
- Interface Testing: Ensure that the event’s streaming interface is intuitive, with clear instructions on how to access features like volume control, closed captioning, or chat.
- Guidance Materials: Provide online guides or FAQs on troubleshooting common streaming issues so that participants can resolve minor issues on their own.
- Continuous Updates: Keep the event coordinators and support teams informed about the streaming quality, so any issues can be communicated promptly to the audience if necessary.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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