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SayPro Customer Support Team: Role: Provide support to event participants, ensuring they have access to all necessary materials and information.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Pre-Event Support
Before the event, the Customer Support Team ensures participants have all the necessary details and materials.
✅ Assisting with Event Registration
- Guide participants through the registration process.
- Provide technical support if they face issues with sign-up forms or payment portals.
- Confirm registrations by sending confirmation emails with event details.
✅ Providing Event Information
- Share event details, including:
- Date, time, and venue (for in-person events).
- Access links and login credentials (for virtual events).
- Agenda, schedule, and speaker information.
- Address frequently asked questions (FAQs) regarding the event.
✅ Sending Reminders & Preparatory Materials
- Send reminder emails, SMS, or WhatsApp messages before the event.
- Provide necessary event materials, such as:
- Program brochures.
- Speaker bios.
- Pre-reading or training materials.
- Ensure all attendees receive updates about any schedule changes.
2. Support During the Event
During the event, the SayPro Customer Support Team ensures participants have a seamless experience.
✅ Handling Check-Ins and Attendance Tracking
- For in-person events: Manage registration desks and attendee check-ins.
- For virtual events: Assist participants in joining the webinar, ensuring they can log in without issues.
✅ Providing Technical Support
- Troubleshoot login issues for online attendees (Zoom, Microsoft Teams, etc.).
- Assist with sound or video issues for virtual events.
- Guide participants on how to interact (e.g., using chat, Q&A features, raising hands).
✅ Answering Live Questions
- Monitor chat boxes, emails, or a support hotline for participant inquiries.
- Direct attendees to the right resources or contacts when needed.
- Provide real-time updates in case of delays or changes in the schedule.
3. Post-Event Support
After the event, customer support ensures participants receive follow-up information and resources.
✅ Sending Thank You & Feedback Emails
- Send thank-you emails with:
- Event recordings (if applicable).
- Presentation slides and additional resources.
- Contact details for further inquiries.
- Share feedback forms or surveys to gather participant insights.
✅ Handling Post-Event Queries
- Respond to inquiries about event certificates, materials, or next steps.
- Address any complaints or technical issues participants may have faced.
- Guide attendees on how to stay engaged with SayPro (e.g., upcoming events, newsletters).
4. Tools & Platforms for Support
To ensure efficient event support, the team may use the following tools:
- Email Support: Gmail, Outlook, or CRM software (HubSpot, Zoho) for managing inquiries.
- Chat & Messaging: WhatsApp Business, Telegram, or a website chatbot for real-time assistance.
- Virtual Event Platforms: Zoom, Microsoft Teams, Google Meet for webinar support.
- Survey & Feedback: Google Forms, Typeform, or SurveyMonkey to collect participant feedback.
Conclusion
Your role in the SayPro Customer Support Team is essential in ensuring event participants have a smooth, informative, and engaging experience. By providing timely assistance and necessary materials, you help enhance SayPro’s reputation and participant satisfaction.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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