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SayPro Education and Training

SayPro Soft Skills for Customer Service

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

Written by

Mamagohla Tsebe

in

  1. CompTIA IT Fundamentals (ITF+)
  2. CompTIA A+
  3. CompTIA Network+
  4. CompTIA Security+
  5. Microsoft Certified: Windows Server Fundamentals
  6. Certified Information Systems Security Professional (CISSP)
  7. Cisco Certified Network Associate (CCNA)
  8. Google IT Support Professional Certificate (Coursera)
  9. Cisco Networking Essentials
  10. Customer Support Training (LinkedIn Learning)
  11. Zendesk Support Training
  12. ServiceNow IT Service Management (ITSM) Fundamentals
  13. Salesforce Service Cloud Basics
  14. Slack for Customer Service Professionals
  15. Technical Support Fundamentals (Google)
  16. Jira Software for Customer Support (Atlassian)
  17. Help Desk Specialist Certification (Udemy)
  18. ITIL Foundation Certification Training
  19. Zendesk Advanced Training
  20. Tech Support Skills and Solutions (Udemy)
  • Customer Service Fundamentals Courses:
  1. Customer Service Essentials (LinkedIn Learning)
  2. Effective Customer Service (Udemy)
  3. Mastering Customer Service (Coursera)
  4. Customer Service and Support Training (EdX)
  5. Developing Effective Customer Service Skills (LinkedIn Learning)
  6. Dealing with Difficult Customers (LinkedIn Learning)
  7. Customer Service Success (Skillshare)
  8. Inbound Customer Service Certification (HubSpot Academy)
  9. Customer Service Excellence (LinkedIn Learning)
  10. How to Handle Customer Complaints (Udemy)
  11. Communication Skills for Customer Service Representatives (Udemy)
  12. Effective Telephone Techniques for Customer Service (LinkedIn Learning)
  13. Empathy and Active Listening in Customer Service (Coursera)
  14. Customer Service in a Digital World (EdX)
  15. Customer Relationship Management (CRM) Best Practices
  16. Handling Customer Issues with Positivity (LinkedIn Learning)
  17. Exceeding Customer Expectations (Skillshare)
  18. Advanced Customer Service Skills (Udemy)
  19. Customer Service Leadership (Coursera)
  20. Improving Customer Satisfaction (Coursera)
  • Technical Support Troubleshooting:
  1. Basic Troubleshooting Techniques for IT Professionals
  2. Troubleshooting & Diagnostic Techniques for Technical Support (LinkedIn Learning)
  3. Networking & Troubleshooting Fundamentals (Udemy)
  4. Advanced Troubleshooting Techniques for Windows OS
  5. CompTIA A+ Certification Exam – 1001 (Troubleshooting)
  6. Windows Troubleshooting and Diagnostic Skills (Pluralsight)
  7. Network Troubleshooting and Diagnostics (Udemy)
  8. Troubleshooting VPN Issues (LinkedIn Learning)
  9. Linux System Administration & Troubleshooting (EdX)
  10. Wireless Networking Troubleshooting (LinkedIn Learning)
  • Help Desk / Service Desk Training:
  1. Introduction to ITIL for Helpdesk and Service Desk (Coursera)
  2. Help Desk Support Training and Certification (Udemy)
  3. Building an Effective Help Desk (LinkedIn Learning)
  4. Service Desk Analyst (ITIL Foundation)
  5. IT Support: Service Desk Training (Skillshare)
  6. Essential IT Support Skills for Help Desk (LinkedIn Learning)
  7. Managing Help Desk & Service Desk Operations (Udemy)
  8. Customer Support: Best Practices for Help Desk Teams (LinkedIn Learning)
  9. Service Desk Management (ServiceNow Academy)
  10. Help Desk Essentials (Coursera)
  • CRM Software Training:
  1. Salesforce Customer Support Training (Udemy)
  2. Zendesk Support Basics (Udemy)
  3. HubSpot Service Hub Certification (HubSpot Academy)
  4. Freshdesk Support System Training
  5. Zoho CRM for Customer Service (Zoho Academy)
  6. Salesforce Service Cloud: Customer Service Platform Basics
  7. Zendesk for Advanced Support Staff (Udemy)
  8. Pipedrive CRM for Customer Service
  9. Microsoft Dynamics CRM Customer Service Essentials
  10. CRM for Customer Support Professionals
  • Customer Service Soft Skills:
  1. Customer Service Soft Skills (LinkedIn Learning)
  2. Active Listening and Communication Skills (Coursera)
  3. Effective Communication for Customer Support (Udemy)
  4. The Art of Listening in Customer Service (Skillshare)
  5. Positive Attitude in Customer Service (LinkedIn Learning)
  6. Time Management for Customer Service Representatives (Udemy)
  7. Customer Empathy in Service Delivery (Coursera)
  8. Building Rapport with Customers (LinkedIn Learning)
  9. Problem Solving for Customer Service (Skillshare)
  10. Managing Customer Expectations (Coursera)
  • Technical Support Communication Skills:
  1. Mastering Technical Writing (Udemy)
  2. Clear Communication for Technical Support (LinkedIn Learning)
  3. Customer Service Communication Skills (Udemy)
  4. Email Etiquette for Customer Service (LinkedIn Learning)
  5. Communicating in a Customer Service Role (EdX)
  6. Technical Communication Skills for Help Desk Professionals
  7. Improving Your Written Communication for Customer Support (Udemy)
  8. Telephone Skills for IT Support (LinkedIn Learning)
  9. Supporting Remote Customers via Chat & Email (Udemy)
  10. Professional Communication Skills for IT Help Desk (Udemy)
  • Advanced Technical Support:
  1. Advanced IT Support Technician Certification (Udemy)
  2. Microsoft Certified: Azure Fundamentals
  3. Advanced Network Troubleshooting (Udemy)
  4. Microsoft Certified: Windows Server Administration
  5. Certified IT Professional (CompTIA)
  6. Advanced Linux System Administration and Troubleshooting (EdX)
  7. Red Hat Certified System Administrator (RHCSA)
  8. VMware Certified Professional
  9. Advanced Security+ Training
  10. Cybersecurity for IT Professionals (LinkedIn Learning)
  • Customer Service Technology Training:
  1. Zendesk Advanced Reporting
  2. Automation in Customer Service with ServiceNow (LinkedIn Learning)
  3. AI in Customer Service (Coursera)
  4. Chatbot Development for Customer Support
  5. Voice-activated Technology for Customer Service
  6. Implementing Chatbots in Customer Support (Udemy)
  7. Service Automation Tools for IT Professionals (LinkedIn Learning)
  8. Customer Support in Cloud Computing (Coursera)
  9. Customer Service with Artificial Intelligence (EdX)
  10. Service Automation using RPA (Robotic Process Automation)
  • Soft Skills for Customer Service:
  1. Handling Difficult Customer Situations (Udemy)
  2. Managing Customer Expectations Effectively (Coursera)
  3. Dealing with Stress in Customer Service
  4. Positive Reinforcement in Customer Service (Skillshare)
  5. Developing Emotional Intelligence for Service Professionals
  6. Conflict Resolution Skills for Customer Service (LinkedIn Learning)
  7. Building Confidence for Customer Support Roles (Skillshare)
  8. Stress Management in Customer Service
  9. Leadership Skills for Customer Service Managers
  10. Customer Service Motivational Techniques (Udemy)
  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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