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SayPro Education and Training

SayPro Provide One-on-One Support

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

Written by

Dorah Lerato Radebe

in

Steps to Provide One-on-One Support

1. Schedule Support Sessions

Organize one-on-one support sessions at convenient times for participants:

  • Booking System: Set up a booking system where participants can schedule individual sessions based on their availability. Tools like Calendly or Microsoft Bookings can be useful for this purpose.
  • Flexible Hours: Offer support sessions at different times to accommodate participants’ varying schedules, including evenings and weekends if necessary.

2. Prepare for the Session

Before the support session, gather relevant information and materials:

  • Participant Details: Review the participant’s role, courses they manage, and any specific issues they’ve reported.
  • Resources and Documentation: Prepare resources such as guides, step-by-step instructions, and troubleshooting tips tailored to the participant’s needs.

3. Conduct the One-on-One Session

During the session, provide personalized assistance and guidance:

  • Introduction: Start with a brief introduction to understand the participant’s background and specific needs.
  • Assessment: Assess the participant’s current LMS setup and identify areas that need attention or improvement.
  • Guidance: Provide step-by-step guidance on setting up LMS configurations, such as course management, grading, and user roles.
  • Hands-On Assistance: Assist the participant in making changes in real-time, allowing them to follow along and ask questions as needed.
  • Troubleshooting: Address any issues the participant is facing, offering practical solutions and workarounds.

4. Follow-Up and Provide Additional Resources

After the session, offer ongoing support and additional resources:

  • Follow-Up Email: Send a follow-up email summarizing the key points covered during the session and providing links to relevant resources and documentation.
  • Further Assistance: Encourage participants to reach out if they have any further questions or need additional support.
  • Scheduled Check-Ins: Schedule follow-up check-ins to monitor progress and provide further assistance if required.

Example of Providing One-on-One Support

Suppose you are providing one-on-one support to an instructor named Dr. Smith who needs help setting up the grading system for their courses in the LMS. Here’s how you might approach it:

1. Schedule the Session:

  • Dr. Smith books a support session using the booking system and chooses a convenient time.

2. Prepare for the Session:

  • Review Dr. Smith’s courses and any specific grading issues they’ve reported.
  • Prepare resources such as a grading setup guide and screenshots.

3. Conduct the Session:

  • Introduction: Start by greeting Dr. Smith and discussing the specific grading issues.
  • Assessment: Review the current grading setup in Dr. Smith’s courses.
  • Guidance: Provide step-by-step instructions on configuring the gradebook, setting up grading categories, and applying grading schemes.
  • Hands-On Assistance: Assist Dr. Smith in making the necessary changes in real-time.
  • Troubleshooting: Address any issues or errors encountered during the setup process.

4. Follow-Up and Provide Additional Resources:

  • Follow-Up Email: Send Dr. Smith an email summarizing the steps covered and providing links to additional resources.
  • Further Assistance: Offer to assist with any further questions or issues.
  • Scheduled Check-Ins: Schedule a follow-up session in a few weeks to ensure the grading system is working smoothly.

Final Thoughts

Offering one-on-one support ensures that participants receive personalized and focused assistance, helping them configure their LMS settings effectively and resolve any issues. By scheduling sessions, preparing thoroughly, providing hands-on guidance, and following up with additional resources, you can ensure a positive and productive support experience for each participant.

  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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