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SayPro Testing Results and Issue Logs: Detailed logs of any testing or troubleshooting conducted, highlighting any issues and their resolutions.
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SayPro Testing Results and Issue Logs
Objective:
This document serves as a comprehensive log of testing results and any issues encountered during the testing and troubleshooting phases of the mobile app integration. It details the issues identified, their severity, resolutions, and any actions taken to resolve these problems.
1. Executive Summary
The goal of this document is to provide a clear overview of the mobile app testing and troubleshooting processes, ensuring all integration aspects are fully functional and meet performance standards. The following sections outline the testing phases, issues identified, resolutions, and any ongoing improvements.
2. Testing Phases
2.1 Functional Testing
- Purpose: Ensure the app features function as intended (user authentication, course content delivery, offline capabilities, etc.).
- Tools Used: Postman (API Testing), Xcode (iOS), Android Studio (Android)
- Test Cases: User login/logout, course content access, video streaming, offline capabilities, push notifications, and real-time progress syncing.
2.2 Usability Testing
- Purpose: Assess the user interface (UI) and user experience (UX) across various mobile devices.
- Tools Used: Manual testing on iOS and Android devices.
- Test Cases: Navigation through the app, ease of use, responsiveness, and clarity of instructions.
2.3 Performance Testing
- Purpose: Test the app’s performance, including load time, crash rate, and responsiveness under varying conditions (e.g., different network speeds).
- Tools Used: Apache JMeter, Firebase Performance Monitoring.
- Test Cases: Load times for course pages, app launch times, and response times during high traffic.
2.4 Security Testing
- Purpose: Ensure that the mobile app adheres to security standards, including encryption, authentication, and data privacy.
- Tools Used: OWASP ZAP, Burp Suite.
- Test Cases: Login security (e.g., OAuth, multi-factor authentication), data encryption, and secure storage of sensitive information.
3. Issue Logs
Below is a summary of the issues identified during each testing phase, their severity, resolution status, and actions taken to resolve the issues.
3.1 Issue Log – Functional Testing
| Issue ID | Issue Description | Severity | Test Phase | Resolution Status | Resolution | Date Identified | Date Resolved |
|---|---|---|---|---|---|---|---|
| F01 | User login fails intermittently on Android devices. | High | Functional Testing | Resolved | Fixed OAuth token handling issue in Android version. | 01/10/2025 | 02/10/2025 |
| F02 | Push notifications not triggered after app is closed. | Medium | Functional Testing | Pending | Investigating background process for push notifications. | 02/10/2025 | N/A |
| F03 | Offline course content not syncing properly after re-login. | High | Functional Testing | Resolved | Implemented background sync process to update offline data when the user logs back in. | 03/10/2025 | 04/10/2025 |
3.2 Issue Log – Usability Testing
| Issue ID | Issue Description | Severity | Test Phase | Resolution Status | Resolution | Date Identified | Date Resolved |
|---|---|---|---|---|---|---|---|
| U01 | Navigation menu appears cluttered on tablets. | Medium | Usability Testing | Resolved | Re-designed navigation for larger screens (tablets) to improve user experience. | 01/11/2025 | 03/11/2025 |
| U02 | Course progress bar not clearly visible on smaller screens. | Low | Usability Testing | Resolved | Increased the visibility of the course progress bar by changing its size and color contrast. | 03/11/2025 | 05/11/2025 |
3.3 Issue Log – Performance Testing
| Issue ID | Issue Description | Severity | Test Phase | Resolution Status | Resolution | Date Identified | Date Resolved |
|---|---|---|---|---|---|---|---|
| P01 | Slow loading times for course videos on 3G networks. | High | Performance Testing | Pending | Optimizing video encoding and caching for mobile networks. | 05/11/2025 | N/A |
| P02 | App crashes during simultaneous video streaming and quiz submission. | High | Performance Testing | Resolved | Increased memory handling and optimized video streaming. | 07/11/2025 | 08/11/2025 |
3.4 Issue Log – Security Testing
| Issue ID | Issue Description | Severity | Test Phase | Resolution Status | Resolution | Date Identified | Date Resolved |
|---|---|---|---|---|---|---|---|
| S01 | User credentials exposed in network traffic. | High | Security Testing | Resolved | Implemented end-to-end encryption using TLS to secure user data. | 10/11/2025 | 12/11/2025 |
| S02 | No session expiration for idle users. | Medium | Security Testing | Resolved | Implemented session timeout after 15 minutes of inactivity. | 12/11/2025 | 14/11/2025 |
4. Testing Results Summary
The testing process identified several issues related to functionality, usability, performance, and security. While some of the issues, such as login failures and course content syncing, were resolved promptly, there are still a few pending issues such as push notification failures and slow video loading on 3G networks.
Key testing insights:
- Critical issues: Most critical issues, such as login failures and content syncing, were resolved effectively.
- Usability improvements: UI enhancements were implemented to improve navigation and visibility, especially for tablet users.
- Performance optimizations: Ongoing work to improve the app’s responsiveness on slower networks and enhance memory usage during video streaming.
- Security: All major security vulnerabilities were addressed, including securing user credentials and ensuring proper session expiration.
5. Next Steps
- Push Notifications: Resolve the issue with push notifications not triggering when the app is closed by investigating background processes in both iOS and Android apps.
- Performance Optimization: Focus on improving video streaming performance on low-bandwidth networks (3G).
- Continuous Monitoring: Ongoing performance testing, particularly for mobile devices with low memory or slow processors.
- User Feedback: Gather user feedback post-launch to identify any additional issues or areas for improvement.
6. Conclusion
The testing and troubleshooting process has revealed several areas of improvement but has also resulted in significant progress in ensuring the app functions as intended. With ongoing improvements and issue resolutions, the mobile app will be ready for successful deployment, providing a high-quality learning experience for SayPro users across devices.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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