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Saypro Feedback Form Template: A survey template to collect feedback from learners about their experience with the offline access feature. This will be used to improve the program in future iterations.

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

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Written by

Itumeleng carl Malete

in

Structure of the Feedback Form Template

1. Introduction and Instructions

Objective: To provide learners with context about the purpose of the feedback form and instructions on how to fill it out.

  • Introduction Text:
    “Thank you for using the SayPro mobile app’s offline access feature! Your feedback is important to us. Please take a few minutes to share your experience. Your responses will help us improve the offline learning experience for future courses.”
  • Instructions:
    “This form consists of multiple-choice questions, rating scales, and open-ended questions. Please answer as honestly as possible to help us better understand your experience.”

2. General Information

Objective: To gather basic information about the learner’s course and usage of the offline access feature.

  • Question 1:
    Which course are you currently enrolled in?
    • [Dropdown list of available courses]
  • Question 2:
    How frequently do you use the offline access feature?
    • Daily
    • A few times a week
    • Once a week
    • Occasionally
    • Never
  • Question 3:
    What type of materials did you use the offline feature for?
    (Select all that apply)
    • Text documents (e.g., PDFs)
    • Audio files (e.g., podcasts, lectures)
    • Video files (e.g., recorded lectures)
    • Quizzes/Assignments
    • Other (Please specify): ___________

3. User Experience with Offline Access

Objective: To evaluate the learner’s experience with downloading, accessing, and interacting with course materials offline.

  • Question 4:
    How easy was it to download course materials for offline access?
    • Very easy
    • Somewhat easy
    • Neutral
    • Somewhat difficult
    • Very difficult
    • If difficult, please explain: [Open-ended response]
  • Question 5:
    How satisfied are you with the performance of the offline access feature (e.g., downloading speed, ease of access, availability of materials)?
    (Scale from 1 to 5, where 1 = Very Dissatisfied and 5 = Very Satisfied)
    1 | 2 | 3 | 4 | 5
    • Please provide details about your rating: [Open-ended response]
  • Question 6:
    Did you experience any issues while accessing course materials offline (e.g., videos not playing, documents not loading)?
    • Yes
    • No
    • If yes, please describe the issues: [Open-ended response]
  • Question 7:
    How easy was it to navigate through the materials while using them offline?
    • Very easy
    • Somewhat easy
    • Neutral
    • Somewhat difficult
    • Very difficult
    • If difficult, please explain: [Open-ended response]

4. Syncing Progress and Feedback on the Syncing Process

Objective: To understand how well the syncing of progress worked and if learners encountered any issues.

  • Question 8:
    Did you encounter any issues when syncing your offline progress once you were online again?
    • Yes
    • No
    • If yes, please describe the issues: [Open-ended response]
  • Question 9:
    How would you rate the ease of syncing your progress once you regained an internet connection?
    (Scale from 1 to 5, where 1 = Very Difficult and 5 = Very Easy)
    1 | 2 | 3 | 4 | 5
    • Please provide details about your rating: [Open-ended response]
  • Question 10:
    How confident are you that your offline progress was accurately saved and synced to the SayPro platform once online?
    • Very confident
    • Somewhat confident
    • Neutral
    • Somewhat unconfident
    • Very unconfident
    • If unconfident, please explain: [Open-ended response]

5. Overall Satisfaction and Suggestions for Improvement

Objective: To gauge the overall satisfaction with the offline feature and gather suggestions for improvement.

  • Question 11:
    How satisfied are you with the overall offline access feature?
    (Scale from 1 to 5, where 1 = Very Dissatisfied and 5 = Very Satisfied)
    1 | 2 | 3 | 4 | 5
    • Please explain your rating: [Open-ended response]
  • Question 12:
    What do you like most about the offline access feature?
    [Open-ended response]
  • Question 13:
    What do you think could be improved with the offline access feature?
    [Open-ended response]
  • Question 14:
    Would you recommend the offline access feature to other learners?
    • Yes
    • No
    • Why or why not? [Open-ended response]

6. Final Comments

Objective: To collect any additional feedback or comments that learners may have about their experience with the offline access feature.

  • Question 15:
    Please provide any additional comments, suggestions, or feedback regarding your experience with the offline access feature.
    [Open-ended response]

Design and Distribution of the Form

Objective: To ensure that the feedback form is accessible and easy to complete for all learners.

  • Form Distribution:
    • The feedback form should be accessible directly within the SayPro mobile app, possibly as a popup or in the “Settings” or “Help” section.
    • The form should also be accessible via email (e.g., sent out after the course ends) with a link to an online version (Google Forms, SurveyMonkey, or another survey tool).
    • Reminder emails or notifications should be sent to encourage learners to complete the survey within a specified timeframe (e.g., within a week of course completion).
  • Anonymous Option:
    • The form should allow learners to submit responses anonymously to encourage honest and constructive feedback.
  • Follow-Up:
    • After submitting feedback, learners could receive a thank-you message for their participation, with a note that their input is valuable and will be used to improve the offline learning experience.

Data Analysis and Actionable Insights

Objective: To use the feedback collected from this form to evaluate the success of the offline feature and inform future improvements.

  • Quantitative Data:
    Questions with ratings or multiple-choice options can be analyzed for trends. For example:
    • Percentage of learners satisfied with offline access (e.g., “Very Satisfied” or “Satisfied”).
    • Common technical issues reported (e.g., syncing problems, download failures).
  • Qualitative Data:
    Open-ended responses provide valuable insights into user sentiment. Responses should be reviewed for recurring themes, suggestions for improvements, and specific pain points that can be addressed in future updates to the app.

Conclusion

The SayPro Feedback Form Template is a powerful tool for gathering critical feedback from learners about their experience with the offline access feature. By collecting both quantitative and qualitative data, you can identify strengths and weaknesses in the current feature, make improvements based on user needs, and ensure that future iterations of the offline access feature are even more effective and user-friendly.

  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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