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saypro Course Coordinator/Administrator: Responsibilities: Handle course registrations and participant inquiries.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
SayPro Course Coordinator/Administrator
Responsibility: Handle Course Registrations and Participant Inquiries
As a SayPro Course Coordinator/Administrator, managing course registrations and handling participant inquiries is a critical part of your role. This responsibility ensures that the registration process runs smoothly, all participants are well-informed, and any issues or questions they have are addressed promptly.
Detailed Responsibilities:
1. Manage Course Registrations
- Track Registrations:
- Oversee the entire registration process, including tracking enrollments, confirming registration details, and processing payments (if applicable).
- Maintain accurate and up-to-date records of all registrants.
- Coordinate with Participants:
- Ensure that participants receive confirmation emails with important course details (dates, times, materials, access links, etc.) after registering.
- Monitor registration deadlines and send reminders to ensure timely sign-ups.
- Handle Waitlists:
- If a course is full, manage waitlists efficiently and notify participants if spots become available.
- Keep participants informed about any changes or updates to registration availability.
2. Respond to Participant Inquiries
- Provide Course Information:
- Respond promptly to inquiries regarding course content, schedules, instructors, prerequisites, and registration procedures.
- Provide detailed information about course objectives, required materials, and any relevant administrative details.
- Assist with Technical Issues:
- Help participants with login issues, access to online platforms, or technical problems related to course delivery.
- Offer guidance on troubleshooting technical issues or provide contact details for additional support if needed.
- Address Special Requests or Concerns:
- Handle specific participant requests such as accommodations, special requirements, or changes to registration details.
- Address any concerns or issues raised by participants with professionalism and courtesy.
3. Ensure Clear Communication
- Send Reminders and Updates:
- Regularly communicate with participants before the course begins, including sending out reminders about session times, preparatory work, and any other important updates.
- Keep Instructors Informed:
- Relay important participant information to instructors, such as special requests or notable issues.
- Ensure instructors are aware of the registration status and any updates related to their courses.
4. Documentation and Record Keeping
- Maintain Participant Records:
- Keep an organized and accurate database of participant registrations, including their contact information, course history, and any special notes related to accommodations or preferences.
- Report on Enrollment Numbers:
- Regularly update reports on course registration numbers and participant demographics to ensure courses are meeting capacity or other administrative goals.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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