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Saypro Tasks to be Completed: Synthesize feedback data, presenting both quantitative (ratings) and qualitative (comments) insights.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
1. Organize the Feedback Data
🗂️ a. Separate by Type
- Quantitative Data:
Ratings and multiple-choice answers (e.g., 1 to 5 satisfaction scores) - Qualitative Data:
Open-ended responses, written comments, suggestions, or testimonials
🗂️ b. Group by Key Themes
Organize both data types into common categories:
- Event content
- Presenters/facilitators
- Venue or platform (virtual/in-person)
- Scheduling and logistics
- Participant engagement
- Support and communication
2. Analyze Quantitative (Ratings) Data
📊 a. Calculate Summary Statistics
- Average Ratings for each category
- Response Distribution (e.g., how many rated 5, 4, 3, etc.)
- Trend Analysis (compare scores with past events)
📈 b. Visualize the Results
Use:
- Bar charts (e.g., average satisfaction per session)
- Pie charts (e.g., percentage of participants who rated a workshop 4 or above)
- Line graphs (e.g., monthly trend in presenter ratings)
3. Analyze Qualitative (Comment) Data
💬 a. Thematic Analysis
- Read through comments and highlight keywords or phrases
- Group comments under recurring themes (e.g., “too fast-paced,” “great interaction”)
🧠 b. Sentiment Analysis
- Tag each comment as Positive, Neutral, or Negative
- Use AI tools (like GPT or sentiment analysis tools) to speed this up if you have a lot of feedback
🔍 c. Identify Patterns
- See where qualitative comments support or contrast with ratings
- e.g., a workshop might score 4.5/5 overall, but multiple comments mention the pace being too fast — that’s a signal worth noting.
4. Synthesize the Insights
Bring both sets of data together in a combined summary:
| Category | Quantitative Insight | Qualitative Insight |
|---|---|---|
| Content Quality | Avg rating: 4.6/5 | “Very informative and useful” — frequent praise for relevance |
| Presenter Performance | Avg rating: 4.8/5 | “Engaging, funny, clear delivery” |
| Event Timing | Avg rating: 3.7/5 | “Sessions were too long without breaks” |
| Platform Experience | Avg rating: 3.5/5 | “Struggled to log in” / “Lag issues” |
5. Create a Summary Report or Presentation
Your synthesized report should include:
- Executive Summary: One-page overview of findings
- Visual Charts: Ratings and comment trends
- Insights by Theme: What worked, what needs improvement
- Quotes: Use standout comments (anonymized) to add personality
- Recommendations: Based on both data types
6. Use the Insights to Drive Action
The final goal is to turn synthesized insights into:
- Event design improvements
- Training for presenters
- Platform/tech upgrades
- Better scheduling or communication
🎁 Extra Tip:
Correlate Data — See how ratings match up with comments:
- If people gave a high score but left critical comments, dig deeper.
- If the same issue appears in both data types, it’s a clear priority for change.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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