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Saypro Attendee Satisfaction Survey Template: “What can SayPro do better next time?”
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
🎯 Purpose of This Question
This question is designed to:
- Identify shortcomings or frustrations attendees experienced.
- Encourage constructive criticism in the attendees’ own words.
- Reveal gaps in expectations vs. delivery.
- Help SayPro improve planning, communication, logistics, and content for future events.
- Generate fresh, attendee-sourced ideas that SayPro’s internal team may not have thought of.
✍️ Type of Question
- Open-ended
- Qualitative
- Allows freedom of expression — attendees can comment on anything they feel needs improvement.
📌 Why It’s Valuable
- Uncovers Blind Spots
Attendees may point out small (but important) issues that organizers didn’t notice, such as:- Poor sound quality in one session
- Confusing navigation on the virtual platform
- Lack of breaks between sessions
- Gives the Attendee a Voice
It makes attendees feel heard and valued, which increases their engagement and likelihood of returning. - Drives Real Improvements
Recurring feedback about the same problem means it’s a priority fix for the next event. - Captures Specific Suggestions
Instead of just saying “bad timing,” someone might say: “Sessions should start 15 minutes later to allow for lunch.”
📊 How to Use the Responses
- Group feedback into categories (e.g., technical issues, content issues, logistics, communication).
- Identify recurring suggestions and note how many people raised each one.
- Use quotes in your event report or planning presentations.
- Turn feedback into actionable items for your implementation plan.
✅ Sample Wording for the Survey
Q7: What can SayPro do better next time?
(Open-ended)
We value your honest feedback. Please share any suggestions you have to help us improve future events – whether it’s about the sessions, speakers, schedule, communication, or anything else.
🧠 Examples of Real Responses You Might Get
- “More time for Q&A in each session would be great.”
- “The event was amazing, but I wish there had been more interactive activities.”
- “It was hard to find the Zoom links—maybe put them all on one central page?”
- “Some sessions overlapped and I couldn’t attend both. Please avoid scheduling key sessions at the same time.”
🔄 Pro Tip: Pair With a Rating Scale
To make this even more effective, pair it with a satisfaction scale:
“How satisfied were you with the overall organization of the event? (1–5)”
Then follow up with:
“What could we have done better?”
This gives context to the feedback and helps segment it by satisfaction level.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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