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Saypro Feedback Collection: The surveys will cover a range of topics, including satisfaction with event content, platform experience, speaker quality, engagement, and logistics.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
SayPro Feedback Collection – Detailed Explanation
🎯 Purpose:
To gather structured feedback from attendees and employees on various aspects of an event or program hosted through the SayPro platform. This helps in improving future events, enhancing the platform, and ensuring participant satisfaction.
🧭 Step-by-Step Process
Step 1: Design the Feedback Survey
Using the SayPro platform’s survey builder (or a compatible external tool), create a detailed yet concise feedback form that covers the following key topics:
🔍 Survey Topics:
| Category | Sample Questions |
|---|---|
| 1. Event Content | “How relevant and informative was the content presented?” (Rate 1–5) |
| 2. Platform Experience | “How easy was it to navigate the SayPro platform?” (Multiple choice/open-ended) |
| 3. Speaker Quality | “How would you rate the knowledge and presentation skills of the speakers?” |
| 4. Engagement | “Did you feel encouraged to participate or interact during the event?” |
| 5. Logistics | “How would you rate the overall event organization (timing, communication, etc.)?” |
Include a section for suggestions/comments to gather open-ended feedback.
✅ Tip: Keep the survey under 10 questions to ensure higher completion rates.
Step 2: Upload and Configure the Survey on SayPro
- Go to the SayPro admin dashboard.
- Create or upload the survey under the Feedback & Surveys section.
- Assign it to specific users (attendees/employees).
- Set parameters:
- Start date and end date (review period).
- Choose anonymous or named responses.
- Enable auto-reminders.
Step 3: Distribute the Survey
Use multiple channels to make sure everyone receives the survey:
📤 Distribution Methods:
- Email Invitations (with direct survey links)
- Pop-up Notifications on the SayPro dashboard
- SMS with survey link (if mobile numbers are available)
- QR Codes displayed at the event or in follow-up emails
- Website banners or buttons prompting feedback
✅ Use clear subject lines like: “We’d love your feedback!” or “Help us improve future events!”
Step 4: Monitor Response Rates
Track completion via SayPro’s dashboard:
- Check how many people have completed the survey.
- Identify low-response groups and take action.
- Send reminders mid-way and 48 hours before deadline.
Step 5: Close and Analyze
Once the review period ends:
- The survey automatically closes.
- Download results in Excel, PDF, or view visual reports.
- Analyze feedback for each category:
- Which areas scored high?
- Where is improvement needed?
Step 6: Use the Insights
Prepare a summary report using the feedback data:
- Highlight success areas (e.g., excellent speaker ratings).
- Point out improvement areas (e.g., platform issues).
- Include participant suggestions.
- Share results with relevant teams or event organizers.
✅ Summary Table
| Phase | Key Actions |
|---|---|
| Design Survey | Include event content, platform, speaker, engagement, logistics |
| Upload to SayPro | Set timelines, anonymity, and audience |
| Distribute Survey | Use email, dashboard, QR, SMS |
| Monitor Responses | Track progress, send reminders |
| Close & Analyze | Download/export results, identify trends |
| Report & Act | Create summary report, share insights, make improvements |
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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