Your cart is currently empty!
SayPro During the Event Tasks: Provide technical support for virtual interviews, resolving any issues promptly.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
✅ SayPro During-the-Event Task
Task: Provide Technical Support for Virtual Interviews and Resolve Issues Promptly
🎯 Objective:
Ensure all virtual interviews run smoothly by offering immediate technical assistance to both students and interviewers, minimizing delays and disruptions.
🛠️ Key Responsibilities
1. Pre-Event Technical Setup
- Verify all interview links are live and accessible
- Ensure virtual rooms (Zoom, MS Teams, Google Meet, etc.) are named and organized
- Test internet connectivity and audio/video for all moderators or facilitators
- Share instructions with candidates and interviewers in advance
2. Live Tech Support During Interviews
- Monitor all active virtual rooms in real-time
- Assign a dedicated support staff to each room or group of rooms
- Provide a quick-access support contact (e.g., WhatsApp number, help desk link)
3. Handle Common Technical Issues
- ✅ Audio/video not working → Guide user to check mic/cam settings
- ✅ Connection drops → Help rejoin or reschedule immediately
- ✅ Wrong room entry → Redirect to correct link or room
- ✅ Screen sharing not working → Grant permissions or guide through setup
4. Support Line Availability
- Keep a live help desk open throughout the event (chat, phone, or Zoom support room)
- Respond to queries within 2 minutes whenever possible
- Escalate complex issues to IT lead promptly
📋 Support Tools Checklist
- Backup device (laptop/tablet)
- Power bank or charger
- Access to all virtual room links
- Event contact sheet (students, interviewers, IT staff)
- Prewritten chat messages for common instructions
📌 Pro Tips
- Send a reminder email 30–60 mins before the first session with troubleshooting tips
- Use breakout rooms for private tech help if needed
- Log all issues and resolutions for post-event review and improvement
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
SayPro – Shop– App – Jobs – Courses – Classified – Agri– School – Health – Events – Corporate – CharityNPO – Staff – Sports
Leave a Reply
You must be logged in to post a comment.