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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
A detailed and professional description for that task.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Technical Support and Troubleshooting
Objective: Resolve technical issues promptly during the event to ensure an uninterrupted and smooth experience for all participants.
Task Description:
- Pre-Event Testing: Conduct thorough pre-event checks of all technical systems, including audio-visual equipment, internet connectivity, presentation tools, and virtual platforms.
- Live Monitoring: Actively monitor all technical aspects during the event—both in-person and virtual—including microphones, projectors, streaming quality, screen sharing, and recording functions.
- Rapid Troubleshooting: Respond quickly to technical problems such as sound issues, video lag, login/access errors, or broken links. Offer immediate solutions or workarounds to minimize disruption.
- Participant Support: Provide real-time assistance to attendees experiencing issues with connectivity, access, or platform navigation. Maintain a visible support presence (e.g., help desk, chat support).
- Presenter Assistance: Support speakers with equipment setup, slide sharing, and platform functionality, ensuring they can focus on delivery.
- Backup Systems: Prepare contingency tools such as spare devices, backup links, alternate presentation formats, and printed materials (for in-person events).
- Issue Logging: Document any recurring technical issues and their resolutions for future planning and continuous improvement.
By proactively managing technical aspects and resolving issues efficiently, this task safeguards the professionalism and flow of the event.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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