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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
A detailed and professional description for that task.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Participant Engagement Monitoring and Support
Objective: Track participant engagement throughout the event and provide timely support to enhance the learning experience and ensure satisfaction.
Task Description:
- Engagement Monitoring: Observe participant activity during sessions—such as attendance, participation in Q\&As, chat discussions, polls, or breakout groups—to assess involvement levels.
- Virtual Tools Tracking: Use analytics and platform features (e.g., attention tracking, interaction logs, engagement scores) to identify disengaged participants or technical drop-offs.
- Real-Time Interaction: Encourage active participation by prompting questions, initiating discussions, and facilitating audience interaction during live sessions.
- Participant Support: Respond promptly to questions or concerns raised via chat, email, or help desks. Assist with navigation, access to materials, or clarification of session content.
- In-Person Presence: For physical events, maintain a visible and approachable presence to answer questions, provide guidance, and address any issues on the spot.
- Feedback Gathering: Collect informal feedback during the event through quick surveys, polls, or direct conversations to gauge satisfaction and adjust support if needed.
- Follow-Up: Offer additional assistance or resources to participants who appear confused, disengaged, or have requested help. Coordinate with facilitators if deeper intervention is required.
By actively monitoring and supporting participant engagement, this task ensures a more inclusive, responsive, and impactful event experience.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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