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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
A detailed breakdown of the Tasks related to supervising the in-person event at Neftalopolis, under SayPro’s responsibilities.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
SayPro Tasks: Supervision of In-Person Event at Neftalopolis
Objective: Ensure smooth registration and effective participant direction throughout the event.
1. Registration Supervision
- Setup Oversight
- Ensure registration tables, signage, and electronic systems (if applicable) are set up and fully operational before the arrival of participants.
- Confirm that name tags, event programs, welcome packs, and other materials are ready for distribution.
- Staff Briefing and Coordination
- Brief registration personnel and volunteers on procedures, FAQs, and escalation protocols.
- Assign roles for check-in, material distribution, on-site registration, and issue handling.
- Participant Check-In Monitoring
- Monitor the registration process to ensure it moves efficiently and lines are managed.
- Step in to assist or resolve issues for delayed or missing registrations.
- Issue Resolution
- Handle special cases such as walk-in registrations, lost tickets, or guest list discrepancies quickly and professionally.
- Ensure backup systems (manual lists, printed schedules) are available in case of technical failure.
2. Direction and Flow Management
- Wayfinding Assistance
- Post and maintain clear directional signage to all sessions, restrooms, exits, and other key locations.
- Station volunteers or staff at entry points and busy intersections to guide participants.
- Participant Guidance
- Personally assist guests in locating their session rooms, particularly VIPs, speakers, or guests with accessibility needs.
- Monitor real-time session capacity and help redirect participants if a session is full or relocated.
- Session Transitions
- Ensure participants move smoothly between sessions during breaks or transitions.
- Make announcements or coordinate with moderators to inform participants of timing and room changes.
3. Real-Time Monitoring and Troubleshooting
- Logistical Supervision
- Maintain visual oversight of key areas (registration, session entry points, help desks) throughout the event.
- Respond promptly to any signs of confusion, crowding, or technical malfunctions.
- Communication Hub Role
- Act as the central point of contact between staff, volunteers, and event management.
- Use walkie-talkies or mobile coordination apps to relay updates and ensure quick responsiveness.
4. Customer Service and Experience Management
- Attendee Engagement
- Greet guests warmly upon arrival and provide assistance in a courteous, professional manner.
- Ensure high standards of hospitality and accessibility are maintained throughout the venue.
- Feedback Collection
- Note down any participant comments, complaints, or suggestions for post-event review.
- Direct attendees to feedback stations or forms if part of the event plan.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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