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Here’s how SayPro can define, measure, and achieve its Quarterly Satisfaction Rate Target.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
SayPro Quarterly Targets – Satisfaction Rate
Satisfaction Target
- Goal: Achieve a 90%+ satisfaction rate based on participant responses to post-event feedback surveys.
How Satisfaction Is Measured
Primary Metric:
- Overall Satisfaction Question (e.g., “How satisfied were you with the event overall?”) rated on a 1–5 scale.
Satisfaction Rate Formula:
- Percentage of participants who rate the event 4 (satisfied) or 5 (very satisfied).
Example:
- 180 out of 200 respondents rated the event 4 or 5 →
(180÷200)×100=90(180 ÷ 200) × 100 = 90% satisfaction
Survey Design to Support This Goal
- Include clearly worded questions about overall experience, session value, speaker quality, and logistics.
- Use a combination of rating scales and open-ended feedback to capture both metrics and insights.
- Keep the survey brief (5–10 questions) to encourage a high response rate.
Strategies to Achieve 90%+ Satisfaction
- Pre-Event:
- Clearly communicate event goals, schedule, and expectations.
- Match content with participants’ session preferences and learning needs.
- During Event:
- Ensure smooth logistics (venue/platform, tech, registration).
- Engage participants actively and provide real-time support.
- Post-Event:
- Promptly follow up with a thank-you message and feedback form.
- Acknowledge and address common concerns in a follow-up report or message.
Supporting KPIs to Watch
- Session-specific satisfaction scores (flag and improve underperforming topics)
- Speaker ratings
- Technical experience ratings (especially for virtual attendees)
- Open-ended comments for recurring praise or complaints
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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