During the Event: Facilitate Virtual Interviews
Objective
Ensure that students and employers experience seamless, timely, and professional virtual interviews.
1. Check-In and Reminders
- Send automated or manual reminders to both students and employers 15–30 minutes before each interview.
- Include:
- Link to the virtual meeting room
- Time slot and time zone confirmation
- Contact info for tech support
2. Technical Support Desk
- Set up a virtual help desk (Zoom/Teams breakout room or chat support)
- Staffed with team members who can troubleshoot audio/video/connectivity issues.
- Prepare FAQs and quick-fix guides for common issues (e.g., “No mic detected”).
3. Session Moderation (Optional)
- If needed, a moderator can briefly:
- Welcome both parties at the start
- Confirm identities
- Step out to allow privacy
- This ensures interviews start on time and resolve any confusion.
4. Schedule Monitoring
- Use a real-time dashboard or schedule tracker to:
- Monitor which interviews are in progress, completed, or delayed
- Alert participants about upcoming sessions
5. On-Demand Communication
- Provide direct channels (phone, Slack, email) for students and employers to reach the event team quickly in case:
- Someone is late
- A link isn’t working
- A participant no-shows
6. Feedback and Logging
- Have interviewers complete quick notes or feedback forms after each session.
- Ensure logs of completed interviews are maintained for follow-up or troubleshooting.
7. Support Student Preparedness
- Offer a quiet virtual “waiting room” or prep space with a staff member available to:
- Answer last-minute questions
- Offer encouragement and reminders
Key Tools & Platforms
- Zoom / Microsoft Teams / Google Meet
- Calendly / Handshake / Brazen (scheduling)
- Slack / WhatsApp / Email (quick support)
- Google Sheets / Airtable (schedule tracking)
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