Your cart is currently empty!
SayProApp Courses Partner Invest Corporate Charity Divisions
SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
How to ensure virtual platforms are functioning well and troubleshoot any issues during the event.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Ensure Platform Functionality & Troubleshooting
1. Pre-Event Testing
- Test all virtual platforms (Zoom, Teams, Google Meet, etc.) prior to the event.
- Check for:
- Stable internet connection
- Audio and video quality
- Screen sharing capabilities
- Breakout room functionality (if used)
2. Set Up a Dedicated Tech Support Team
- Assign staff or volunteers to serve as technical support.
- Provide a help desk channel (e.g., Zoom help room, Slack, or phone/text support).
- Prepare standard responses/scripts for common issues.
3. Real-Time Monitoring
- Keep at least one team member logged into each virtual room to monitor performance.
- Use platform dashboards (if available) to monitor:
- Active sessions
- Connection status
- Audio/video issues
4. Troubleshooting Common Issues
| Issue | Quick Fix |
|---|---|
| Audio not working | Check input/output device settings; try reconnecting headphones/mic. |
| Video not displaying | Ask to restart video; check permissions; switch to another camera. |
| Participant can’t join | Resend the link; ensure they’re using the correct platform/browser. |
| Screen share not working | Make host/co-host; verify browser or app permissions. |
| Lagging or dropped calls | Turn off video to reduce bandwidth; suggest moving closer to router. |
5. Backup Plan
- Have a secondary link (alternate platform) ready in case of major failure.
- Keep a directory of all contacts for real-time communication (phone numbers, emails).
6. Post-Issue Communication
- Keep affected parties informed: apologize, explain the fix, and reschedule if necessary.
- Document the issue for follow-up analysis.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
SayPro – Shop– App – Jobs – Courses – Classified – Agri– School – Health – Events – Corporate – CharityNPO – Staff – Sports
Leave a Reply
You must be logged in to post a comment.