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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
Here’s a detailed description of the task.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Task: Serve as the Main Point of Contact for Participant Issues During the Event
Objective: Provide clear, accessible, and responsive support to all participants—both in-person and virtual—ensuring any concerns, questions, or issues are resolved quickly and professionally.
Key Responsibilities:
Central Communication Role:
- Act as the primary liaison for all attendees experiencing issues or needing assistance.
- Make your role and contact information (phone, email, or help desk link) visible on the event program, signage, and welcome materials.
In-Person Support at Neftalopolis Venue:
- Station yourself at or near the registration/info desk or roam visibly with a badge labeled “Event Support” or “Here to Help.”
- Respond to common participant concerns, such as:
- Session location confusion
- Lost items or personal needs
- Dietary issues or mobility requests
- Room overcrowding or AV failures
- Stay in touch with volunteers and logistics staff to escalate and resolve issues efficiently.
Virtual Support Role:
- Monitor the online chat/help desk or assign a dedicated virtual support team member under your direction.
- Address issues like:
- Trouble joining sessions
- Audio/video malfunctions
- Accessing breakout rooms or documents
- Participant code of conduct concerns
- Keep real-time communication open with the platform moderator or IT team for immediate troubleshooting.
Issue Tracking and Follow-Up:
- Maintain a simple log of participant issues (what, when, and how it was resolved) for future learning and accountability.
- Ensure serious concerns (e.g., accessibility, safety, harassment) are escalated to leadership immediately.
Professional and Calm Communication:
- Handle all inquiries with patience, clarity, and a problem-solving mindset.
- Offer alternative options if a participant’s initial expectation can’t be met.
Outcome:
Participants feel supported, informed, and valued—contributing to a positive overall event experience and reinforcing SayPro’s commitment to hospitality and community care.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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