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SayProApp Courses Partner Invest Corporate Charity Divisions
SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
SayPro Primary Responsibilities:Provide technical support and guidance to SayPro learners and instructors during the course period.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
SayPro Primary Responsibilities
- Deliver Technical Support to Learners and Instructors:
Serve as the first point of contact for all technical issues that SayPro learners and instructors encounter during the course period. This includes troubleshooting access problems, software glitches, hardware compatibility issues, and platform navigation challenges. - Respond Promptly to Support Requests:
Monitor support channels such as email, chat, or helpdesk tickets to provide timely and effective assistance. Prioritize urgent technical problems that may disrupt learning or teaching activities and resolve them swiftly to minimize downtime. - Provide Clear Guidance and Instructions:
Offer step-by-step instructions to users on how to utilize SayPro’s learning management system (LMS), access course materials, submit assignments, and participate in interactive sessions. Ensure explanations are easy to understand, regardless of the user’s technical proficiency. - Facilitate Onboarding and Orientation:
Assist new learners and instructors in getting started with the SayPro platform, including account setup, system requirements, and initial training on tools and features. Help familiarize users with platform policies and best practices to ensure a smooth learning experience. - Coordinate with IT and Development Teams:
Escalate complex technical issues beyond basic troubleshooting to the appropriate IT or development teams. Collaborate closely to track problem resolution progress and communicate updates to affected users. - Maintain Technical Documentation:
Develop and update user guides, FAQs, and troubleshooting manuals tailored to common issues faced by learners and instructors. Ensure resources are easily accessible and kept current with system updates. - Promote Digital Literacy:
Encourage and support users in enhancing their technical skills related to the SayPro platform and digital learning tools. Offer tips and training sessions as needed to empower users to navigate the system confidently and independently. - Monitor Technical Performance:
Track recurring technical problems and user feedback to identify patterns or system weaknesses. Provide recommendations to improve platform stability, usability, and user satisfaction.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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