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SayProCHAR – Daily Statics Report by Linda Tivane – Education Specialist – 20 June 2025

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

Written by

Linda Janet Tivane

in

To the CEO of SayPro, Neftaly Malatjie, Royal Committee Chairperson Clifford Legodi, SayPro Royal Chiefs and Human Capital

Kgotso a ebe le lena

SayPro Training Report
Report Title:Statics
SayPro Trained 03 Student Clients in SayPro course in Call Center
Date of Training: 20 June 2025
Partner Institution: Department of social development
Facilitated by: SayPro Education Specialist

  1. Overview of the Training Session

On 20 June 2025, SayPro Education successfully conducted a training session under the SayPro course in Call Center for 04 student clients in partnership with Department of social development . The session aimed to equip participants with practical knowledge and skills aligned with the programme’s outcomes, contributing to personal, academic, and career development.

  1. Programme Name & Description
    Programme Name: SayPro course in Call Center

Programme Description:
The SayPro Call Center Programme is designed to equip participants with the essential skills, knowledge, and practical experience needed to excel in a professional call center environment. This comprehensive course focuses on customer service excellence, effective communication, call handling techniques, problem-solving, and the use of call center technologies.

  1. Participant Demographics
    Category Details
    Total Participants 04 Students
    Age Group [ 18–25 years]
    Gender Breakdown [02 Female, 02 Male]
    Academic Background [ NQF Level 3 learners]
    Institution/Partner [Department of social development ]
  2. Training Methodology

The Students they were writing on the on inside the computer lap and i assissted them if they needed help.

  1. Key Topics Covered
    List the main topics or modules addressed during the training.

Topic 1 – Comply with service levels as set in a contact center operation
Topic 2 – Demonstracte an understasnding of company specific service
Topic 3 – Meet and maintain service levels

  1. Learning Outcomes
    Summarise the intended learning outcomes and how they were achieved.
    The Students they were learning on their own they wrote thier Assessment after reading their learner guide.
  2. Feedback Summary
    Summarise the participants’ feedback.
  3. Challenges and Recommendations
    Mention any obstacles faced and suggestions for future improvements.
    None

Recommendations:

  1. Trainer Details
    Name and Surname : Linda Janet Tivane
    Facilitator Role : Education Specilalist
    Contact Email : linda29lily@gmail.com
  2. Conclusion

Prepared By:
Name: Linda Janet Tivane
Designation:
Organisation: SayPro Education
Date: 20 June 2025
My message shall end here

  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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