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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
SayPro Facilitate face-to-face and online sessions, maintaining quality and interaction standards.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Objective
SayPro’s goal is to deliver engaging, impactful, and high-quality training experiences across both in-person and online formats. To achieve this, SayPro follows structured facilitation practices that ensure:
- Learner engagement and active participation
- Adherence to instructional quality standards
- Consistency across trainers and delivery methods
- Successful achievement of learning outcomes
Delivery Modes at SayPro
- Face-to-Face (In-Person) Training Sessions
- Online Training Sessions (Live Virtual or Self-Paced)
Each mode has its own facilitation guidelines and standards, but both must meet SayPro’s Quality and Interaction Framework.
1. Facilitating Face-to-Face Training Sessions
Key Responsibilities
- Prepare the physical learning environment
- Ensure venue readiness (seating, lighting, materials, tech setup)
- Provide printed handouts, registration sheets, name tags, etc.
- Deliver interactive and inclusive training
- Begin with introductions and ice-breakers to create a positive environment
- Use varied teaching methods (lecture, group activities, role-playing, case studies)
- Encourage open discussion, questions, and participation
- Monitor learner engagement and understanding
- Observe body language and group dynamics
- Adjust pace and methods in real-time based on learner feedback
- Manage logistics and timing
- Keep the session within scheduled time
- Allow for breaks and manage transitions between topics effectively
- Collect feedback and attendance
- Use physical feedback forms or QR code links
- Ensure each learner signs the attendance register
2. Facilitating Online Training Sessions
Formats:
- Live Virtual Training (e.g. Zoom, Microsoft Teams, SayPro LMS Live)
- Self-Paced Learning with Facilitator Support (discussion boards, scheduled check-ins)
Key Responsibilities
- Set up the virtual environment
- Use stable internet, quality webcam/audio, branded backgrounds (if required)
- Prepare and test all tools (slides, polls, breakout rooms, chat functions)
- Engage learners from the beginning
- Start with icebreakers or polls to promote interaction
- Use names and call on learners to encourage participation
- Utilize tools like whiteboards, quizzes, breakout rooms for collaboration
- Maintain pacing and clarity
- Keep sessions focused and avoid long monologues
- Pause regularly for questions and reflections
- Use clear transitions and agenda updates throughout
- Track participation and understanding
- Monitor chat and reactions
- Use live polls, quizzes, or “thumbs up” checks
- Ask learners to reflect or summarize learning points
- Provide support during and after the session
- Share links to resources and recordings
- Offer follow-up via email, discussion forums, or Q&A sessions
SayPro Quality and Interaction Standards
To ensure every session meets expectations, SayPro implements the following across both formats:
A. Facilitation Quality Standards
- Trainer must be SayPro-approved and complete Train-the-Trainer onboarding
- Use the official session outline and timing guide
- Maintain professional tone, inclusive language, and learner-focused delivery
- Align content delivery with defined learning outcomes
B. Interaction Standards
- At least one interactive activity every 15–20 minutes (polls, questions, pair work, etc.)
- Encourage peer-to-peer interaction and group learning
- Address all questions respectfully and inclusively
- Use learner names and promote psychological safety in discussions
C. Inclusivity & Accessibility
- Speak clearly, avoid jargon unless defined
- Accommodate learners with special needs (hearing, mobility, language preferences)
- Share materials in advance where possible
Tools and Platforms Used by SayPro
| Function | Tools/Platforms |
|---|---|
| Virtual facilitation | Zoom, MS Teams, SayPro LMS Live |
| Engagement tools | Mentimeter, Kahoot, Google Slides Q&A |
| Learning content delivery | SayPro LMS, Google Drive, PDFs |
| Attendance and tracking | SayPro LMS logs, Google Forms |
| Feedback collection | Typeform, Google Forms |
Monitoring and Support
SayPro monitors sessions and supports trainers through:
- Session observation by QA staff (random samples)
- Post-session learner feedback analysis
- Trainer debrief sessions and coaching
- Quarterly training audits for consistency and improvement
Summary
SayPro ensures the facilitation of both face-to-face and online sessions adheres to a robust set of standards focused on:
- Content quality
- Interactive learning
- Inclusivity and accessibility
- Consistent delivery across all trainers and programs
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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