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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
Improvement Goal as part of SayPro Monthly – June SCHAR-22 under the Q2 (April–June 2025) strategy:
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Improvement Goal: Communication Skill Development
Target:
Achieve a minimum 30% measurable improvement in participants’ communication skills as assessed from pre-training to post-training evaluations.
Objective:
To ensure participants not only complete the training but also demonstrate quantifiable growth in core communication competencies, including:
- Verbal clarity and confidence
- Written professionalism and structure
- Digital etiquette and tone
- Listening, feedback integration, and conflict resolution
Measurement Framework:
| Stage | Tool/Activity | Purpose |
|---|---|---|
| Pre-Training | Self-Assessment Survey & Writing Sample | Establish baseline proficiency |
| During Training | Module completion + formative feedback | Track in-session engagement and progress |
| Post-Training | Final Evaluation Form & Skill Demonstration Tasks | Measure final performance and growth |
Assessment Criteria:
Participants will be evaluated in key areas using a standardized scoring rubric (scale of 1–5 or 1–10), including:
- Verbal Communication: Clarity, tone, delivery, confidence
- Written Communication: Structure, grammar, tone, professionalism
- Digital Communication: Etiquette, format, responsiveness
- Application of Feedback: Ability to improve based on trainer/peer input
Calculation of Improvement:
Formula: Improvement %=(Post-Assessment Score−Pre-Assessment ScorePre-Assessment Score)×100\text{Improvement \%} = \left( \frac{\text{Post-Assessment Score} – \text{Pre-Assessment Score}}{\text{Pre-Assessment Score}} \right) \times 100
- A 30% or greater increase indicates successful skill growth.
- Results will be aggregated per participant and across the full cohort.
Implementation Tools:
- SayPro LMS Analytics Dashboard: Tracks participant progress, quiz scores, and engagement
- AI-Assisted Analysis: Evaluates quality of written/verbal communication samples using GPT-supported tools
- Trainer Rubric Feedback: Standardized review of submissions with consistent scoring methods
Expected Outcome:
- 85%+ of participants are projected to meet or exceed the 30% improvement benchmark
- Used as a core KPI for Q2 training success and future content refinement
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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