SayProApp Courses Partner Invest Corporate Charity Divisions

SayPro Education and Training

SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407

SayPro “List 100 technical issues new students face on platforms like SayPro and how to resolve them.”

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

Written by

Linda Janet Tivane

in

1–20: Access & Login Issues

  1. Forgot Password — Use “Forgot Password” to reset via email.
  2. Account Locked — Contact support to unlock or wait for automatic unlock.
  3. Unable to Login Due to Browser Compatibility — Switch to recommended browsers (Chrome, Firefox).
  4. Two-Factor Authentication Problems — Verify phone/email or use backup codes.
  5. Username Not Recognized — Confirm correct username or register properly.
  6. Session Timeout — Log in again; keep session active by avoiding long idle times.
  7. Multiple Account Conflicts — Use one official account; clear cache/cookies.
  8. Login Page Not Loading — Clear browser cache or try incognito mode.
  9. Captcha Not Displaying or Working — Enable JavaScript and disable ad blockers.
  10. Password Reset Email Not Received — Check spam/junk folder or request resend.
  11. Browser Autofill Errors — Manually type credentials instead of autofill.
  12. Login Redirect Loops — Clear cookies or try a different browser/device.
  13. Inability to Register for Courses — Ensure prerequisites are met; refresh page.
  14. Authentication Token Expiry — Re-login or clear browser data.
  15. Login Failed After Platform Update — Clear cache, try supported browsers.
  16. Account Verification Email Not Received — Resend verification and check spam folder.
  17. Incorrect Timezone Settings Affecting Login — Adjust device timezone.
  18. System Maintenance During Login Attempts — Wait until maintenance ends.
  19. Login Button Disabled — Enable JavaScript or check internet connection.
  20. Device Not Supported for Login — Use desktop or supported mobile devices.

21–40: Navigation & Interface Issues

  1. Dashboard Not Loading Properly — Clear cache, refresh, or switch browsers.
  2. Broken Links on Course Pages — Report to support; try accessing from home page.
  3. Menu Items Missing or Unresponsive — Clear cookies, update browser.
  4. Pop-ups Blocked Preventing Access to Features — Allow pop-ups for the site.
  5. Incorrect Language Settings — Change language preferences in profile.
  6. Unread Notifications Not Showing — Refresh or log out/in.
  7. Course Progress Not Updating — Clear browser cache; report if persistent.
  8. Search Function Not Returning Results — Check spelling; use filters properly.
  9. Mobile Layout Display Issues — Update app/browser or switch to desktop.
  10. Video Thumbnails Not Displaying — Reload page or disable browser extensions.
  11. Slow Page Load Times — Check internet speed; try lower resolution.
  12. Font Size Too Small or Large — Adjust zoom settings or accessibility options.
  13. Buttons Overlapping Text — Report UI bug; try different device/browser.
  14. Dropdown Menus Not Expanding — Clear cache, disable conflicting extensions.
  15. Accessibility Features Not Working — Update platform or use assistive tech plugins.
  16. Unreadable Text on Certain Devices — Update OS or try different browser.
  17. Homepage Not Updating with New Announcements — Clear cache or refresh.
  18. Broken Image Links — Report to tech team; refresh page.
  19. Course Catalog Not Loading Fully — Clear cookies or try incognito mode.
  20. Misaligned Page Elements — Use updated browsers; report UI issues.

41–60: Multimedia & Content Issues

  1. Videos Not Playing — Check internet connection; update media plugins.
  2. Audio Not Working in Lectures — Check device volume; update audio drivers.
  3. Subtitles Not Displaying — Enable captions in video settings.
  4. Interactive Content Not Loading — Clear cache; ensure browser supports HTML5.
  5. PDFs Not Opening in Browser — Download and open with PDF reader.
  6. Download Failures for Course Materials — Check internet; retry or use different browser.
  7. Videos Buffering Continuously — Lower video quality; improve connection.
  8. Corrupted Files in Course Uploads — Report issue; request re-upload.
  9. Quizzes Not Submitting Answers — Avoid multiple tabs; refresh and retry.
  10. Simulations Not Loading Properly — Ensure device meets specs; update browser.
  11. Animations Not Displaying Smoothly — Close background apps; update graphics drivers.
  12. Inability to Upload Assignments — Check file size/type; use recommended browsers.
  13. Links to External Resources Not Opening — Check popup blockers; open in new tab.
  14. Course Materials Outdated — Notify instructor or support.
  15. Live Stream Delays or Freezes — Use wired connection; refresh stream.
  16. Screen Sharing Issues in Webinars — Check permissions; update video conferencing app.
  17. Unable to Pause or Control Videos — Clear cache; try different player settings.
  18. No Sound During Recorded Lectures — Check device mute; try headphones.
  19. Corrupted Media Files Downloaded — Re-download; report persistent problems.
  20. Missing Closed Captions on Videos — Request captions from instructor or use transcript.

61–80: Communication & Collaboration Issues

  1. Emails from Platform Marked as Spam — Whitelist platform email addresses.
  2. Discussion Board Posts Not Appearing — Refresh page; check posting guidelines.
  3. Unable to Reply to Forum Threads — Confirm enrollment status; refresh browser.
  4. Notification Emails Delayed — Check email filters; notify support if prolonged.
  5. Chat Feature Not Working — Clear cache; try supported browsers.
  6. Group Work Tools Not Syncing — Use recommended apps; refresh group page.
  7. Cannot Access Virtual Classrooms — Check meeting links and schedule.
  8. File Sharing Errors in Groups — Confirm file size limits; retry upload.
  9. No Alerts for New Messages — Enable notifications in settings.
  10. Inability to Record or Upload Presentations — Check file formats; use recommended software.
  11. Video Conference Audio/Video Lag — Close other apps; check bandwidth.
  12. Missing Participants in Group Calls — Confirm invite links; refresh session.
  13. Unable to Download Shared Files — Check storage space; try alternate browsers.
  14. Discussion Threads Locked Unexpectedly — Contact instructor or admin.
  15. Unread Messages Not Showing as New — Refresh app or browser.
  16. Links in Messages Not Clickable — Copy/paste URL manually.
  17. Incorrect Time Display on Messages — Adjust device timezone settings.
  18. Cannot Upload Profile Picture — Check image size/type; try different browser.
  19. Group Notifications Too Frequent or Missing — Customize notification settings.
  20. Unable to Submit Peer Reviews — Confirm deadline and course enrollment.

81–100: Device & Connectivity Issues

  1. Platform Not Compatible with Older Devices — Use updated devices or supported OS versions.
  2. Slow Internet Affecting Platform Use — Use wired connection or upgrade plan.
  3. Wi-Fi Disconnects During Live Sessions — Move closer to router or use mobile hotspot.
  4. Platform Crashing or Freezing — Restart device; clear cache; update app/browser.
  5. Notifications Not Pushing on Mobile — Enable app permissions and background data.
  6. Battery Draining Quickly While Studying — Lower screen brightness; close background apps.
  7. Device Overheating During Video Sessions — Take breaks; use cooling accessories.
  8. Browser Extensions Causing Conflicts — Disable suspicious extensions.
  9. Error Messages on Uploads/Downloads — Check file formats and internet stability.
  10. App Not Updating Automatically — Update manually from app store.
  11. Platform Slow on Mobile Devices — Use Wi-Fi; clear app cache.
  12. No Sound on Mobile Video Playback — Check mute switch and volume levels.
  13. Unable to Print Course Materials — Download PDFs first; update printer drivers.
  14. Screen Resolution Issues Affecting Display — Adjust display settings on device.
  15. Inability to Use External Devices (e.g., Headphones) — Check device permissions/settings.
  16. Data Usage Concerns While Streaming — Download materials offline if possible.
  17. VPN Causing Access Problems — Disable VPN or whitelist platform.
  18. Firewall Blocking Platform Access — Configure firewall to allow platform URLs.
  19. Bluetooth Devices Not Connecting During Sessions — Restart Bluetooth or device.
  20. Platform Not Loading on Public Networks — Use secure private networks or VPN with platform access.
  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

SayPro – Shop– App – Jobs – Courses – Classified – Agri– School – Health – Events – Corporate – CharityNPO – Staff – Sports

Comments

Leave a Reply

More posts

Layer 1
Login Categories
SayPro Communication and Soft Skills Training Course Category