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SayPro User Feedback and Assessment Form

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.


SayPro User Feedback and Assessment Form


Section 1: User Information

  • Name (optional):
  • Role:
    • Student
    • Academic Staff
    • Editor
    • Writer
    • Other: ___________
  • Department/Faculty:
  • Experience Level with Academic Writing Tools:
    • Beginner
    • Intermediate
    • Advanced

Section 2: Tool or Service Information

  • Name of Tool/Service Used:
  • Purpose of Use:
    (e.g., Editing, Writing Assistance, Citation Management, Training, Template Use)
  • Duration of Use:
    • First-time user
    • Less than 1 month
    • 1-3 months
    • More than 3 months

Section 3: Usability and Functionality

  • How easy was it to access and start using the tool/service?
    • Very Easy
    • Easy
    • Neutral
    • Difficult
    • Very Difficult
  • How intuitive is the user interface?
    • Very Intuitive
    • Intuitive
    • Neutral
    • Confusing
    • Very Confusing
  • Does the tool/service provide the features you need?
    • All features needed
    • Most features needed
    • Some features needed
    • Few features needed
    • No relevant features
  • How reliable is the tool/service? (e.g., uptime, bug-free)
    • Very Reliable
    • Reliable
    • Neutral
    • Unreliable
    • Very Unreliable

Section 4: Impact on Writing and Productivity

  • Has the tool/service improved your writing quality?
    • Significantly Improved
    • Somewhat Improved
    • No Change
    • Somewhat Declined
    • Significantly Declined
  • Has it helped you save time during writing or editing?
    • Significantly Saved Time
    • Somewhat Saved Time
    • No Change
    • Took More Time
    • Significantly Took More Time
  • How confident do you feel about your academic writing after using the tool/service?
    • Much More Confident
    • More Confident
    • No Change
    • Less Confident
    • Much Less Confident

Section 5: Training and Support

  • Did you receive any training or guidance on using the tool/service?
    • Yes, formal training/workshop
    • Yes, informal guidance
    • No training received
  • How effective was the training or support?
    • Very Effective
    • Effective
    • Neutral
    • Ineffective
    • Very Ineffective
  • Is the available support sufficient when you encounter issues?
    • Always Sufficient
    • Mostly Sufficient
    • Sometimes Sufficient
    • Rarely Sufficient
    • Never Sufficient

Section 6: Suggestions and Open Feedback

  • What do you like most about this tool/service?
    (Open text field)
  • What challenges or issues have you experienced?
    (Open text field)
  • What features or improvements would you suggest?
    (Open text field)
  • Any additional comments or feedback?
    (Open text field)

Section 7: Overall Satisfaction

  • Overall, how satisfied are you with the tool/service?
    • Very Satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very Dissatisfied
  • Would you recommend this tool/service to others at SayPro?
    • Definitely Yes
    • Probably Yes
    • Not Sure
    • Probably No
    • Definitely No

Submission

  • Date:
  • Submitterโ€™s Email (optional):

Purpose of the Form:
This feedback and assessment form helps SayPro evaluate the effectiveness and impact of its academic writing tools and related services. The insights collected enable continuous improvement, informed decision-making, and enhanced user support to foster academic excellence.


  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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