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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
SayPro Log all technical and course-related inquiries from students.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Logging Technical and Course-Related Inquiries for SayPro
- Choose a logging system
- Use SayPro’s built-in ticketing or inquiry management tool if available.
- Alternatively, set up a shared spreadsheet, helpdesk software, or a form that automatically collects inquiries.
- Create inquiry categories
- Separate logs into Technical Issues (e.g., login problems, video playback, system errors) and Course-Related Questions (e.g., content clarification, assignment deadlines).
- Standardize the logging format
- Capture essential details for each inquiry:
- Student name and contact info
- Date and time of inquiry
- Inquiry type (technical or course)
- Description of the issue or question
- Status (open, in progress, resolved)
- Assigned staff or response notes
- Capture essential details for each inquiry:
- Track and update inquiries regularly
- Ensure each inquiry is followed up and resolved promptly.
- Update the log status and notes as progress is made.
- Generate reports
- Periodically review logged inquiries to identify common problems or areas needing improvement.
- Use this data to enhance support and course quality.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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