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A detailed outline for the Quarterly Target on Feedback Satisfaction, aiming to collect and measure satisfaction levels from both students and employers.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Quarterly Targets: Feedback Satisfaction
Objective:
Collect comprehensive feedback from students and employers post-event and achieve at least an 85% satisfaction rate regarding event quality, organization, and outcomes.
Key Strategies to Achieve Target
- Design Effective Feedback Surveys
- Include clear, concise questions using a mix of rating scales (e.g., 1–5 stars) and open-ended responses.
- Separate surveys tailored for students and employers to capture relevant insights.
- Cover areas such as event logistics, platform usability, content relevance, and overall experience.
- Timely Distribution
- Send surveys immediately after each event segment (workshops, interviews, networking).
- Follow up with a final comprehensive survey after event completion.
- Incentivize Survey Completion
- Offer small rewards, such as certificates, entry into prize draws, or exclusive content, to encourage participation.
- Simplify Access
- Use mobile-friendly survey tools (Google Forms, SurveyMonkey) with direct links.
- Limit survey length to 5–7 minutes to reduce fatigue.
- Monitor Response Rates and Quality
- Track completion rates daily.
- Analyze open-ended feedback for actionable insights.
- Implement Continuous Improvement
- Share key feedback with event organizers promptly.
- Communicate any immediate changes or fixes to participants when possible.
Measurement & Reporting
- Satisfaction Rate Calculation: Satisfaction Rate=(Number of Positive Responses (e.g., ratings ≥4)Total Number of Responses)×100%\text{Satisfaction Rate} = \left(\frac{\text{Number of Positive Responses (e.g., ratings ≥4)}}{\text{Total Number of Responses}}\right) \times 100\%
- Target: Achieve ≥ 85% positive satisfaction rating from both students and employers.
- Reporting Frequency:
- Preliminary results within one week post-event.
- Detailed analysis report within one month.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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