Author: Dorah Lerato Radebe

Preparing and Submitting Backup Reports

1. Collect Backup Data:
   • Gather data from backup operation logs, including timestamps, success/failure statuses, and error details (if applicable).
   • Note the size of each backup and the duration of the process for performance tracking.
2. Structure the Report:
   • Include key sections such as:
     • Introduction: Outline the purpose of the report.
     • Summary: Provide an overview of the backup operations, including the total number of successful and failed backups during the reporting period.
     • Detailed Results: List each backup operation, noting success or failure, along with relevant details (e.g., date, time, error logs).
     • Recommendations: Offer suggestions for improving success rates and efficiency.
3. Visualize Data:
   • Use charts or tables to represent backup success rates, error trends, or storage utilization.
   • Highlight anomalies or recurring issues using graphs for easier interpretation.
4. Verify Accuracy:
   • Cross-check report data with system logs to ensure accuracy.
   • Correct any discrepancies before final submission.
5. Submit Reports:
   • Submit reports to relevant stakeholders, such as IT management or organizational leadership, on a regular schedule (e.g., weekly, monthly).
   • Ensure reports are shared in a secure format, protecting sensitive information.

Maintaining Logs of Backup and Recovery Activities

1. Automate Logging:
   • Use software tools or scripts to automatically log every backup and recovery activity.
   • Include essential information such as operation type (backup/recovery), date, time, and result.
2. Log Details to Include:
   • Backup Logs: Identify the source and destination of the data, status (success/failure), and the size of the data backed up.
   • Recovery Logs: Note the source of the backup, the recovery destination, and the time taken for restoration.
   • Error Logs: Document error codes, descriptions, and resolutions.
3. Organize and Store Logs:
   • Store logs in a centralized, secure system for easy access.
   • Use a naming convention and indexing system to facilitate quick searches.
4. Review Logs Regularly:
   • Periodically review logs to identify patterns, inefficiencies, or potential vulnerabilities.
   • Use insights to refine backup and recovery processes.
5. Backup Logs Themselves:
   • Include system logs as part of the overall backup strategy to ensure they are not lost in case of a system failure.

By following these guidelines, you’ll maintain a clear record of backup and recovery activities while providing actionable insights through your reports.

Collaboration with SayPro’s IT Department

1. Encryption Standards:
   • Confirm the use of industry-standard encryption protocols (e.g., AES-256) for securing backups.
   • Review encryption key management practices to ensure keys are stored securely and updated regularly.
2. Storage Environment Verification:
   • Evaluate the reliability and security of storage solutions, whether cloud-based or on-premise.
   • Ensure backups are stored in redundant systems to prevent single points of failure.
   • Verify compliance with data protection regulations (e.g., GDPR, POPIA) applicable to SayPro.
3. Access Control Review:
   • Confirm that access to backup systems is restricted to authorized personnel only.
   • Implement multi-factor authentication and role-based permissions for added security.

Data Restoration Drills

1. Develop Restoration Scenarios:
   • Define realistic scenarios for potential data loss (e.g., system crash, accidental deletion, cyberattack).
   • Specify the scope of data to be restored and the timeframe required.
2. Simulate Restoration Process:
   • Perform mock restorations using backed-up data to validate the effectiveness of the process.
   • Document any issues encountered during the restoration and address them proactively.
3. Evaluate Recovery Time:
   • Measure the speed and accuracy of data restoration.
   • Ensure the process meets the organization’s recovery time objective (RTO) and recovery point objective (RPO).
4. Conduct Post-Drill Reviews:
   • Gather feedback from team members involved in the drills.
   • Update backup and restoration procedures based on lessons learned.
5. Schedule Regular Drills:
   • Plan drills on a recurring basis (e.g., quarterly) to maintain readiness.
   • Include drills as part of a broader disaster recovery plan.

This proactive approach ensures the security, reliability, and recoverability of critical data for SayPro.

Implementation Steps

1. Assess Requirements:
   • Identify the types of data to back up, such as course content, student progress data, instructor materials, and other relevant user information.
   • Determine the frequency of backups (e.g., daily, weekly).
   • Calculate storage needs based on the expected volume of data.
2. Select Backup Solution:
   • Choose a secure storage solution, such as cloud services (e.g., Azure, AWS, Google Cloud) or on-premise systems.
   • Ensure the solution offers encryption for data security and supports automated backups.
3. Develop Backup Plan:
   • Define a schedule for backups.
   • Specify retention policies to manage how long data is stored.
   • Plan for periodic testing to ensure backups are functional.
4. Set Up Infrastructure:
   • Install necessary software or hardware for backup operations.
   • Configure access controls to ensure data is secure and accessible only to authorized personnel.
5. Create Backup Scripts:
   • Use automation tools or custom scripts to schedule and execute backups.
   • Ensure scripts include error handling and logging to track backup status.
6. Enable Notifications:
   • Configure alerts for backup completion or failure.
   • Set up dashboards to monitor backup status in real-time.

Execution Steps

1. Test Backup System:
   • Perform trial backups to verify system functionality.
   • Check that data can be successfully restored from backups.
2. Monitor Initial Runs:
   • Observe the system during initial automated backups to ensure everything runs smoothly.
   • Address any errors promptly.
3. Maintain Regular Backups:
   • Execute backups as per the predefined schedule.
   • Monitor storage usage to prevent overflow.
4. Perform Periodic Reviews:
   • Audit backup logs regularly to identify issues or anomalies.
   • Update the backup plan to adapt to changes in data volume or structure.
5. Test Restorations:
   • Periodically restore data from backups to confirm integrity and reliability.
   • Document the restoration process for future reference.
6. Ensure Security Compliance:
   • Regularly update encryption keys and software to protect data.
   • Conduct security checks to ensure backup solutions meet compliance standards.

By following these steps, you can establish a reliable and secure backup system that safeguards critical information while minimizing risks of data loss.

On the issue, I have send a message to Mr. Hlwaela regarding the session via WhatsApp and his response was “I’m assuming you will be joining in the session? As scheduled Alternatively we can do for Monday as per the discussion we had on Wednesday”.

Report Number: SayProF535-01
Date: 2025-03-20
Employee Name: Dorah Lerato Radebe
Department/Team: SayPro Education Royalty
Supervisor: Mr Motapina

SayPro Table of Contents

Tasks Completed
Task 1: Submitting users list for clients.
Task 2: Submitted a report regarding the ICT and other courses on education.
Task 3: Purchased course orders for ICT course for who were not registered on Education portal.
Task 4: Attended monitoring meeting

Tasks in Progress
Task 1: Completing the Implementation Plan on the MICT-SETA LMS portal and communicating with Mr Hlwaela.
Task 2: Completing Implementation Plan for future projects.

Task 3: Marking assessments for the ICT Skills programme.

Task 4: Ensuring that peoples courses are purchased

Challenges Encountered
Challenge 1: client.saypro.online taking time to load when working on the portal.
Challenge 2: Client taking a while to respond or open a section.

Challenge 3: Having loadshedding during working hours.

Challenge 4: Support or Resources Needed

Challenge 5: Not being able to communicate with education team on teams.

Support 1: A way forward on what to do when the saypro,education or clients systems are having issues.
Support 2: Information that is needed to be provided and submitted on time.

Support 3:Working after hours to cover daily activities, when affected by power cuts.

Support 4: Students registering on time and responding to queries.

Support 5: What to do when we are having a problem about the SayPro system.

Support 5: Having a platform whereby we can communicate as the education team.

Planned Tasks for Monday
Task 1: Uploading End User Comping course on Education portal

Task 2:Completing the Implementation Plan on the MICT-SETA LMS portal and communicating with Mr Hlwaela.

Task 3: Meeting with Mr Hlwaela so that he can explain the MICT-SETA LMS portal clearly.

Task 4:Covering other activities that are needed.

General Comments / Observations
Some of the work have been done and submitted even though we still have a lot to do on  our side as Education and other royalties but we will make sure that most of the work needed will be executed on time and avoid further delays or disturbance in the future.
Employee Signature:
Date: _2025-03-20
Supervisor’s Comments:
[Supervisor’s feedback or additional comments]

Supervisor Signature: ____ ___

In response to your request, I have compiled the users list for SayPro clients. This report will include the following key details for each user:

• Full Name
• Username
• Registration Date

If there are any additional data points or specific formats you would like to include, please let me know, and I will ensure they are incorporated accordingly.

I will prioritize this task and aim to provide you with the completed list, the lists have been saved in different files as my computer was giving me difficulties when I was trying to add them on one file. Please feel free to reach out if there are any urgent adjustments or further instructions.

Please see the attached link

Users list on SayPro clients

I am writing to bring to your attention an issue that has significantly affected the process of marking assessments on ensaypro.online and education portal, due to a malfunction in the education and ensaypro.online.

The ensaypro system has been unresponsive since last year when it comes to buying or completing enrolled courses, preventing me from accessing student submissions, entering grades, or generating reports. Despite attempts to resolve the issue by .

This interruption has caused delays in marking and providing timely feedback to students, which is crucial for their learning and progress. While I have managed to implement temporary measures such as moving the course to education hoping that we wont face another issue but on education while the students were busy completing the and were about to submit the first formative assessment, the course automatically got locked and does not allow them to continue any further with their work, the absence of a fully functional system remains a challenge.

I kindly request that this issue be addressed as a matter of urgency. Additionally, I would suggest considering measures to prevent future disruptions, such as enhanced system reliability, an offline backup solution, or a more responsive technical support system.

I appreciate your understanding and support in resolving this matter promptly. Please let me know if there are any further details or actions required from my side.

Thank you for your attention to this pressing matter. I look forward to your feedback.

Dorah Lerato Radebe/Training Specialist/SayPro

This is to certify that the Learnership students, have successfully completed the prescribed modules under the System Development Programme offered by SayPro.

The following modules have been completed as part of the learnership program:

1. 117924
2. 116942
3. 119078
4. 117923
5. 116930
6. 114076
7. 8968
8. 13915
9. 11241
10. 8973
11. 8970
12. 110023
13. 9010
14. 9013
15. 9012
16. 7456

The following link shows evidence of modules completed together with assessments, registers and other information that is pending. We could not get an SOR as the training is still an ongoing programme and students have not yet been exited.

Systems Development Learnership