Author: Phidelia Dube

SayPro Training Report
Report Title: Training Report
SayPro Trained: Skills to succeed academy program
Date of Training: 12 June 2025
Partner Institution: Accenture
Facilitated by: Phidelia Dube

1. Overview of the Training Session
Assisted students on the program of skills to succeed. Did the module called getting to know you.

2. Programme Name & Description
   Programme Name: Skills to succeed academy

Programme Description:
This program its a guidance program.

3. Participant Demographics
   Category Details
   Total Participants: 20 Students
   Age Group: 18–30 years
   Females: 11 Students Males: 9 Students Institution/Partner: Accenture

4. Training Methodology
   Students participated and focused on the module.

5. Key Topics Covered
   Topic 1 – Be yourself
   Topic 2 – Use your skills
   Topic 3 – Stay Focused
   Topic 4 – Be organized Topic 5 – Communicate effectively

6. Learning Outcomes
   Students participated and understood the topics of the module, Most students asked questions.

7.Feedback Summary
Students did participated on the modules.

8. Challenges and Recommendations
   Less resources, focus and dedication that it is needed.

9. Trainer Details
   Name and Surname: Phidelia Dube
   Facilitator Role: Educating students
   Contact Email: phideliadube52@gmail.com

10. Conclusion
    Prepared By Name: Phidelia Dube
    Designation: Education Officer
    Organisation: Diepsloot Youth Project Centre

To the CEO of SayPro Neftaly Malatjie, the Chairperson Mr Clifford Legodi, SayPro Royal Committee Members,all SayPro Chiefs and Human Capital.

SayPro Daily Activity Report
SayPro Code: SayPro SCHAR
Position: Education Officer
Internship/Learnership: Learnership
Full Name: Phidelia Dube
Date: 10 June 2025

In Partnership With: SayPro

SETA/Funder: SayPro

Overview of the Day’s Activities

Facilitated students on the program of the skills to succeed academy on the module named active listening. Did the statistics report, the training report and
wrote the assignment of End User Computing SAQA 61591 NQF Level 3 credits 130.

Key Tasks Completed
Task 1: Held the face to face session of skills to succeed academy program, on the module of active listening.

Task2: Did the training report https://education.saypro.online/saypro-training-report-15/

Task3: Did the statistics report https://education.saypro.online/saypro-statistics-report-5/

Task4: Wrote the assignment of the SayPro course in end user computing, SAQA 61591, NQF level 3, credits 130.
https://education.saypro.online/saypro-online-course-2/

Skills/Tools
Skill/Tool 1 – Teamwork
Skill/Tool 2 – Leadership
Skill/Tool 3 – Hardworking Skill/Tool 4 – Multitasking
 
Challenges Encountered
-Few students are not participating
-Less communication
-Less resources

Support/Assistance Required
 Support 1 – Laptops
 Support 2- Build more classes (Too many students in a small class).

Reflection and Personal Growth
Working as a team, socializing with different people whereas I will multitasking.
Goals for Tomorrow
Goal 1 – Educating students
Goal 2 – Writing the assignments
Goal 3 – Publishing the events

Signature
Intern/Learner Name & Surname: Phidelia Dube
Supervisor Name & Signature: Jeffrey Olokile Motapina

My message shall ends here
SayPro l Phidelia Dube l Education Officer l SCHAR
SayPro

Troubleshooting Guide for the Event

Before the Event:

• Ensure your internet connection is stable.
• Use a supported browser (Google Chrome, Firefox, Edge, or Safari recommended).
• Close unnecessary applications or browser tabs to improve performance.
• Test your audio and video equipment ahead of time.

Common Issues & Solutions

1. Can’t Log In / Forgot Password

• Double-check your username/email and password.
• Use the Forgot Password link to reset your password.
• Clear your browser cache and try again.
• Try logging in from a different browser or device.
• Contact support if the issue persists.

2. Unable to Join a Session

• Verify you are logged in.
• Check the session start time and time zone.
• Refresh the page or log out and back in.
• Ensure pop-ups are allowed (some platforms open sessions in new windows).
• Try a different browser or device.
• Clear browser cache if needed.

3. Audio or Video Not Working

• Check your device’s microphone and camera permissions.
• Make sure your headphones or speakers are properly connected and volume is up.
• Restart your browser or device.
• Switch to another browser.
• Try joining the session with a different internet connection (e.g., mobile hotspot).

4. Poor Video or Audio Quality

• Close other apps or tabs using bandwidth.
• Move closer to your Wi-Fi router or switch to a wired connection.
• Lower video quality settings if the platform allows.
• Pause downloads or streaming on your network.

5. Chat or Q&A Not Working

• Refresh the session page.
• Make sure you’re logged in and have the correct permissions.
• Try logging out and back in.
• Check if the chat feature is enabled for that session.

How to Get Help During the Event

• Use the Help or Support button on the platform for live chat.
• Email or message the support team directly (provide contact details).
• If the platform offers a phone support line, have the number ready.
• Post in the event’s designated help or troubleshooting forum/channel if available.

Proactive Tips for Hosts/Moderators

• Keep a list of common fixes handy.
• Monitor the chat for technical questions.
• Have a backup presenter/device ready.
• Communicate clearly and promptly about any platform-wide issues.
• Guide participants through quick fixes during the event.

How to Navigate the Online Platform

Welcome! To help you get the most out of our online platform, here’s a quick guide on how to navigate and use its features:

1. Log In
   • Visit the platform URL.
   • Enter your username/email and password.
   • Click Log In to access your dashboard.
2. Dashboard Overview
   • Once logged in, you’ll see your personalized dashboard.
   • Here, you can find your upcoming sessions, notifications, and quick links to important sections.
3. Accessing Sessions or Events
   • Navigate to the Events or Sessions tab on the main menu.
   • Click on the session title you want to join.
   • Use the Join button to enter the live session or access the recorded content.
4. Using the Menu
   • The menu bar (usually at the top or side) includes sections like:
     • Home/Dashboard
     • Sessions/Events
     • Resources/Materials
     • Profile/Settings
     • Help/Support
5. Downloading Materials
   • Go to the Resources or Materials section.
   • Click on the files or links provided to download PDFs, slides, or other materials.
6. Participating in Chats or Q&A
   • During live sessions, use the Chat or Q&A panel to ask questions or interact with presenters.
   • Type your message and hit Send.
7. Adjusting Your Profile
   • Click on your name or profile icon (usually top right).
   • Select Profile Settings to update your details or change your password.
8. Technical Support
   • If you encounter issues, click on the Help or Support button.
   • Use the live chat, FAQ section, or contact form for assistance.
9. Logging Out
   • When finished, click on your profile icon and select Log Out to securely exit.

Video Test

1. Camera Check
   • Ensure cameras are connected and functional.
   • Verify correct camera is selected in the conferencing software.
   • Check resolution and frame rate for clarity.
   • Position the camera to capture all in-person participants clearly.
2. Lighting
   • Test lighting to avoid shadows or overexposure.
   • Avoid backlighting (e.g., windows behind speakers).
3. Remote View
   • Confirm remote participants can see the shared video feed clearly.

Audio Test

1. Microphone Check
   • Test all microphones (tabletop, lapel, built-in, etc.).
   • Check input levels to avoid distortion or too low volume.
   • Mute/unmute functionality should be tested.
2. Speaker Check
   • Test speaker volume in the room (for hearing remote participants).
   • Ensure no echo or feedback (consider echo-cancellation settings).
3. Remote Audio Check
   • Confirm remote users can hear all in-room voices clearly.
   • Test audio from remote users to in-room participants.
4. Background Noise
   • Check for and minimize HVAC, typing, or other distracting sounds.

Screen Sharing Test

1. Connectivity
   • Test screen sharing from in-room PC/laptop.
   • Ensure multiple content types (e.g., PowerPoint, video, browser) can be shared.
2. Remote Viewing
   • Confirm remote attendees can see the shared screen.
   • Check if annotations or pointer tools work if needed.
3. Permissions
   • Ensure host and co-hosts have proper sharing permissions.
   • Test switching presenters during the session.

Platform-Specific Settings

• Test using the actual video conferencing platform (e.g., Zoom, Microsoft Teams, Google Meet).
• Log in using both host and guest accounts to verify full functionality.
• Update to the latest version of the software.

Network Connection

• Test internet speed (upload/download).
• Use wired connections when possible for better stability.
• Verify backup options (hotspot, secondary laptop).

Final Dry Run

• Conduct a mock session with both in-room and remote participants.
• Test transitions between shared content, speaker changes, and Q&A flow.
• Assign roles: host, co-host, moderator (if needed).

Tasks for Setting Up the Online Platform

1. Select the Platform
   • Choose a suitable platform (e.g., Zoom, Microsoft Teams, Google Meet, Webex).
   • Confirm licensing (e.g., Zoom Pro for longer meetings or webinars).
2. Create the Event
   • Schedule the meeting or webinar.
   • Set title, date, time, and duration.
   • Enable required features (e.g., registration, Q&A, breakout rooms, waiting room).
3. Configure Settings
   • Enable/disable participant video and audio on entry.
   • Set up screen sharing permissions.
   • Activate recording (if needed).
   • Choose security settings (e.g., passcode, waiting room, only authenticated users).
4. Send Invitations
   • Share the join link with participants via email/calendar invite.
   • Include any access codes or instructions.
   • Send reminders 24 hours and 1 hour before the event.
5. Prepare Tech & Materials
   • Test audio/video devices.
   • Upload presentation materials.
   • Assign co-hosts or moderators.
6. Run a Test Session
   • Do a dry run to check sound, screen sharing, and timing.
   • Confirm that roles (host, co-host, panelist) are properly assigned.
7. Monitor During the Event
   • Admit participants.
   • Troubleshoot tech issues.
   • Monitor chat, Q&A, and participation.
8. Post-Event Tasks
   • Share recording or follow-up materials.
   • Collect feedback (via a form or survey).
   • Review platform analytics or attendance reports.

Technology Setup and Support

Objective: Ensure a seamless and engaging online experience for all virtual participants by thoroughly preparing and supporting all technical aspects of the event.

If you want, I can help you expand this into a full plan or add specific tasks and roles to achieve this objective. Want me to do that?

1. Platform Check
   • Confirm the virtual event platform (Zoom, Teams, Webex, etc.) is working properly.
   • Test all necessary features (screen sharing, breakout rooms, chat, polls).
2. Hardware Test
   • Check cameras, microphones, and speakers/headsets.
   • Test audio and video quality from multiple participant devices if possible.
3. Internet Connection
   • Ensure a stable and strong internet connection.
   • Consider a backup connection if possible.
4. User Access & Permissions
   • Verify that all users have the correct access links and permissions.
   • Test login credentials and registration processes.
5. Content Sharing
   • Run through the presentation slides, videos, or demos to ensure they load and play correctly.
6. Backup Plan
   • Prepare contingency plans in case of tech failure (alternative platform, tech support contact, recorded sessions).
7. Rehearsal
   • Conduct a full rehearsal with speakers and moderators to simulate the event flow.

1. Gathering Presentations

• Request Files from Presenters: If you’re attending a workshop or conference, the presenters may have shared their slides. If not, email them or check for online repositories, like event-specific websites or platforms (e.g., SlideShare, Google Drive links).
• Look for Event Resources: Many conferences or sessions provide a central location (e.g., event websites, shared Google Drive folders) where all session materials are uploaded.
• Download and Organize: Store the presentations in a dedicated folder, categorizing them by date, session, or topic for easy retrieval later.

2. Handouts and Printed Materials

• Scan Hard Copies: If you received physical handouts during the session, consider scanning them or taking pictures for digital access.
• Request PDFs or Digital Versions: If no digital copy was provided, ask the session organizer or presenter if they have a PDF version of the handouts.
• Store in a Shared Folder: Use cloud storage like Google Drive, Dropbox, or OneDrive to keep them organized. Label files based on content, topic, or session.

3. Supplementary Resources

• Check the Event Website: Often, supplementary materials like reading lists, further research links, or recommended tools are available online post-session.
• Follow-Up Emails: Organizers often send follow-up emails with additional resources, such as links to relevant articles, videos, or datasets. Check your inbox (and spam folder).
• Ask for Recommendations: If specific resources were mentioned during the session but not provided, reach out to the presenters or other participants for additional material.

4. Centralized Organization

• Create Folders and Subfolders: Organize materials based on session, date, or content type (e.g., “Session 1 – Data Analytics,” “Handouts – June 2025”). This ensures everything stays neat and easily accessible.
• Use Note-Taking Apps: Tools like Evernote, OneNote, or Notion are great for storing digital handouts, links, and any notes you’ve made during the session. These can be easily searched and cross-referenced later.

5. Backup and Accessibility

• Use Cloud Storage: Always keep backups of materials in the cloud to prevent data loss.
• Share with Others: If you’re in a study group or work team, share the folder with colleagues so everyone can access the resources.

Guidelines for Session Delivery and Expectations

1. Preparation

• Arrive On Time: Please join the session a few minutes before the scheduled start time to ensure everything is set up and to avoid delays.
• Material Review: Ensure you’ve reviewed any pre-session materials and come prepared with questions or comments. This helps maximize the session’s value for everyone.
• Technical Setup: If it’s a virtual session, check your device, internet connection, microphone, and camera beforehand. Troubleshooting any tech issues early will avoid disruptions.

2. Session Structure

• Agenda Overview: The session will be structured as follows:
  1. Introduction (5-10 minutes): Overview of the topic and objectives.
  2. Main Content Delivery (30-60 minutes): Core presentation, demonstration, or activity.
  3. Q&A or Discussion (10-20 minutes): Addressing questions and engaging with participants.
  4. Wrap-up (5-10 minutes): Key takeaways and any follow-up actions.
• Interactive Components: We encourage you to actively participate through:
  • Asking questions
  • Engaging in polls or discussions
  • Sharing feedback and insights

3. Participation

• Engagement: Your participation is crucial for the success of the session. If you feel comfortable, keep your camera on and use the chat function or “raise hand” feature to engage.
• Respect for Others: Please respect the views and speaking time of others. This ensures everyone has a chance to contribute.
• Mute When Not Speaking: To reduce background noise, please mute your microphone when you’re not speaking.

4. Expectations of Conduct

• Respectful Communication: Be mindful of the language you use and keep discussions professional, constructive, and inclusive.
• Confidentiality: Please refrain from sharing any confidential information unless it has been cleared for distribution.
• Time Commitment: We will start and end on time, so please make sure to allocate the full session time to avoid interruptions.

5. After the Session

• Follow-up Materials: You will receive any relevant materials, recordings, or resources after the session. Be sure to review them to reinforce your learning.
• Feedback: We value your feedback to improve future sessions. A feedback survey will be shared after the session.

6. Technical Support

• If you experience any technical issues, please message the session facilitator or technical support team. They’ll be able to assist you quickly.