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SayPro Course in Call Center Operation 10313

Instructor

Jeffrey Olokile Motapina

Category

SayPro Communication and Soft Skills Training Course Category

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Curriculum
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Portfolio of Evidence

1

1.1 CONTACT DETAILS

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61591-1-2 Competence

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1.3 ASSESSMENT STRATEGY

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1.4 ASSESSMENT PREPARATION

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1.5 AGREED ASSESSMENT PLAN

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1.6 Interview (RPL Purposes)

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1.7 LETTER OF COMMITMENT FROM THE LEARNER

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1.8 Declaration of Authenticity

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1.9 PORTFOLIO BUILDING

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1.10 RECORD OF LEARNING

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1.11 ASSESSMENT DECISION & EVIDENCE EVALUATION RECORD

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1.12 Assessor’s feedback report to the candidate

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1.13 Moderator’s Report

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1.15 Candidate Appeal Form

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1.16 Assessor’s Contingency Plan

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Learner Guide

Formative Assessment

Summative Assessment

Home Activity and Tasks

Evaluation Form

35

Evaluation Form

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SayPro Communication and Soft Skills Training Course Category