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The SayPro Online Course Appeal Management Training is designed to equip professionals with the skills, knowledge, and strategies necessary to handle appeals effectively. Whether in customer service, legal settings, or public administration, managing appeals requires a blend of communication, analytical thinking, empathy, and procedural adherence. This course covers all critical aspects of appeal management, focusing on resolving issues with fairness and efficiency.
Portfolio of Evidencde
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1-1 Contact Details -
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1-2 Competence
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1-3 Assessment Strategy
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1-4 Assessment Preparation
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1-5 Agreed Assessment Plan
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1-6 Interview (RPL Purposes)
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1-7 Letter of Commitment from the Learner
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1-8 Declaration of Authenticity
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1-9 Portfolio Building
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1-10 Record of Learning
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1-11 Assessment Decision & Evidence Evaluation Record
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1-12 Assessor's Feedback Report to the Learner
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1-13 Moderator’s Report
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1-14 Assessment Review
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1-15 Candidate Appeal Form
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1-16 Assessor's Contingency Plan
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Learner Guide
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20
2-1 SayPro Lesson Section 1:Introduction to Appeal Management
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2-2 SayPro Lesson Section 2:Communication Skills in Appeal Handling
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2-3 SayPro Lesson Section 3:Analytical and Decision-Making Skills
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2-4 SayPro Lesson Section 4:Legal and Procedural Compliance
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2-5 SayPro Lesson Section 5:Documentation and Reporting
Formative Pre-Assessment
Summative Assessment
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Course details
Lectures
24
Assignments
2
Quizzes
1
Level
SayPro Intermediate Course
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