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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
Here’s a detailed breakdown of SayPro’s tasks for providing on-the-spot assistance to participants during the event.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
SayPro Task: Providing On-the-Spot Assistance to Participants
Objective: Ensure a positive attendee experience by offering immediate, effective support for questions, issues, or needs that arise during the event.
1. Visibility and Approachability
- Positioning
- Station SayPro team members in high-traffic and key areas (registration, session entry points, restrooms, networking zones) to remain visible and easily accessible.
- Wear clearly identifiable badges or uniforms so attendees can easily recognize staff.
- Proactive Engagement
- Greet participants with a friendly, approachable attitude.
- Look out for attendees who appear confused, lost, or in need of assistance and offer help without being asked.
2. Real-Time Problem Solving
- Answering Questions
- Provide accurate, concise information about the agenda, session locations, speakers, Wi-Fi access, meals, and breaks.
- Carry printed schedules or use a digital event guide for quick reference.
- Handling Issues Promptly
- Resolve minor issues on the spot (e.g., misplaced name badge, need for a charger, seating confusion).
- Escalate more complex concerns (technical issues, complaints, accessibility needs) to the appropriate staff or supervisor immediately.
- Lost and Found
- Maintain a designated lost and found area and track reported items.
- Help participants locate personal items or report lost belongings.
3. Special Assistance
- Accessibility Support
- Assist participants with disabilities in navigating the venue, reaching their seats, or accessing materials.
- Ensure elevators, ramps, or accessible restrooms are pointed out and available.
- Emergency Support
- Stay calm and provide immediate assistance in case of medical, safety, or logistical emergencies.
- Know the venue’s emergency procedures and who to contact.
4. Communication and Coordination
- Team Coordination
- Stay in regular contact with the rest of the SayPro team using radios, messaging apps, or check-in points.
- Relay issues or participant needs to the right teams (technical, catering, venue staff).
- Tracking Issues
- Keep brief notes of common questions or recurring issues to help with mid-event adjustments or post-event feedback.
5. Follow-Up and Hospitality
- Check Back In
- Revisit participants you assisted to ensure their issue was resolved or their question answered.
- Offer additional help if needed to ensure satisfaction and a welcoming experience.
- Personal Touch
- Treat each request with patience and professionalism, reinforcing a culture of care and attentiveness.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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