Here’s a detailed description of the task.

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

Written by

Phidelia Dube

SayPro Education Insight

Task: Provide Real-Time Support to Attendees, Whether Online or In-Person

Objective:
To offer immediate, effective assistance to attendees throughout the event, addressing their questions, technical issues, or logistical concerns promptly to ensure a smooth and positive experience.

Key Steps and Activities:

Set Up Support Channels
- For in-person events, establish clearly marked help desks or information booths staffed by knowledgeable team members.
- For virtual attendees, provide live chat support, dedicated email support, or a help hotline within the event platform.
- Ensure support channels are easily accessible and well-publicized before and during the event.
Train Support Staff
- Prepare the support team with thorough knowledge of the event agenda, platform features, venue layout, and common attendee questions.
- Equip staff with troubleshooting guides and escalation procedures for technical or complex issues.
Real-Time Assistance
- Monitor support channels actively throughout the event to respond quickly to inquiries or issues.
- Provide clear, courteous, and accurate information regarding schedules, session access, technical problems, and general event logistics.
- Assist with navigation of the venue or virtual platform, registration questions, or speaker-related inquiries.
Issue Escalation and Resolution
- Identify problems that require technical or managerial intervention.
- Escalate issues promptly to relevant teams (IT, event management, speakers) and follow up to ensure resolution.
- Communicate updates to affected attendees in a timely manner.
Feedback Collection
- Record common questions and issues to identify areas for improvement.
- Collect attendee feedback regarding support quality to enhance future events.

Outcome

Attendees receive timely, effective support that minimizes frustration, enhances their event experience, and reflects Saypro’s commitment to professional and responsive service.

Neftaly Malatjie | CEO | SayPro
Email: info@saypro.online
Call: + 27 84 313 7407
Website: www.saypro.online

SayPro – Shop– App – Jobs – Courses – Classified – Agri– School – Health – Events – Corporate – CharityNPO – Staff – Sports

Here’s a detailed description of the task.

Task: Provide Real-Time Support to Attendees, Whether Online or In-Person

Key Steps and Activities:

Outcome

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