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SayProApp Courses Partner Invest Corporate Charity Divisions
SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
Quarterly Targets for SayPro:At least 90% learner satisfaction rate
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
🎯 Annual Target:
Achieve and maintain at least a 90% learner satisfaction rate
📅 Quarterly Targets for Learner Satisfaction
Quarter 1: January – March
📌 Target: Establish Baseline & Early Improvements
Objectives:
- Measure current learner satisfaction baseline.
- Identify major pain points or areas of improvement.
- Implement quick fixes to enhance learner experience.
Key Activities:
- Conduct baseline learner satisfaction surveys (post-course and mid-course).
- Analyze feedback to identify top 3 areas causing dissatisfaction.
- Train instructors on customer service and engagement best practices.
- Improve learner onboarding process with clear communication.
- Enhance user support channels (chat, email, phone).
KPIs:
- Complete baseline survey with at least 70% learner response rate.
- Identify and document top 3 pain points.
- Achieve at least 85% satisfaction in initial surveys as improvement starts.
- Reduce learner complaints by 10% compared to previous quarter.
Quarter 2: April – June
📌 Target: Implement Systematic Improvements
Objectives:
- Roll out improvements based on Q1 feedback.
- Enhance course content quality and delivery.
- Increase learner engagement and interaction.
Key Activities:
- Update course materials and training modules where gaps were identified.
- Introduce regular instructor feedback sessions and coaching.
- Launch learner engagement initiatives: forums, peer groups, live Q&A sessions.
- Improve technical infrastructure to reduce downtime and access issues.
KPIs:
- Increase satisfaction rate to 88%.
- Achieve 90%+ instructor satisfaction and engagement scores.
- Boost learner participation in engagement activities by 30%.
- Reduce technical complaints by 20%.
Quarter 3: July – September
📌 Target: Achieve Target Satisfaction & Sustain Quality
Objectives:
- Reach and maintain 90%+ learner satisfaction.
- Strengthen continuous feedback mechanisms.
- Recognize and reward high-performing instructors and learners.
Key Activities:
- Implement mid-course check-ins and personalized support.
- Regularly publish learner satisfaction dashboards internally.
- Launch a recognition program for instructors with high satisfaction ratings.
- Offer learner incentives for detailed feedback and course completion.
KPIs:
- Achieve at least 90% learner satisfaction rate.
- Collect continuous feedback from 80%+ of learners.
- Increase instructor retention and satisfaction by 10%.
- Positive testimonials and referrals increase by 15%.
Quarter 4: October – December
📌 Target: Optimize & Prepare for Next Year
Objectives:
- Maintain 90%+ satisfaction rate.
- Use year-end insights to plan for the next year.
- Strengthen learner retention and alumni engagement.
Key Activities:
- Conduct comprehensive end-of-year satisfaction survey.
- Host learner focus groups to explore qualitative feedback.
- Launch improvements based on year-long data.
- Develop alumni community programs to maintain engagement.
KPIs:
- Maintain learner satisfaction at or above 90%.
- Achieve 85%+ response rate on end-of-year surveys.
- Increase learner retention by 10% for next year’s programs.
- Establish at least one active alumni group/community.
📊 Ongoing Monitoring & Reporting
- Monthly satisfaction pulse surveys.
- Real-time feedback collection through digital platforms.
- Quarterly reports summarizing satisfaction trends, action taken, and impact.
- Regular meetings with instructional and support teams to review learner feedback.
✅ Summary
| Quarter | Main Focus | Target Satisfaction Rate | Key Deliverables |
|---|---|---|---|
| Q1 | Baseline & Early Fixes | 85% | Baseline survey, pain point analysis |
| Q2 | Systematic Improvements | 88% | Course updates, engagement initiatives |
| Q3 | Achieve & Sustain Target | 90%+ | Mid-course check-ins, recognition programs |
| Q4 | Optimize & Plan Next Year | 90%+ | Year-end survey, alumni engagement |
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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