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Saypro Attendee Satisfaction Survey Template: “Rate the usability of the virtual conference platform.”
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
✅ Survey Question Format
Q: How would you rate the usability of the virtual conference platform?
(Scale: 1 = Very Difficult to Use, 5 = Very Easy to Use)
You can also label the full scale for clarity:
| Rating | Meaning |
|---|---|
| 1 | Very Difficult to Use |
| 2 | Difficult |
| 3 | Neutral / Average |
| 4 | Easy |
| 5 | Very Easy to Use |
🎯 Purpose of This Question
This question is designed to evaluate how easy and intuitive the online event platform was for attendees. It’s especially relevant in virtual education conferences where the platform is the venue — and if it doesn’t work well, it can hurt the entire experience.
It helps Saypro:
- Understand whether attendees could navigate the platform smoothly.
- Identify frustration points, such as login issues, session access, chat functions, etc.
- Make decisions about whether to keep using the same platform or switch to a better one for future events.
- Provide data to the platform provider for user experience improvements.
🧠 What Is ‘Usability’?
In this context, usability includes:
- Ease of logging in
- How simple it was to join sessions
- Clarity of navigation (menus, schedules, links)
- Accessibility (e.g., mobile-friendly, support for assistive tech)
- Interactive elements (chat, Q&A, polls, etc.)
- Technical stability (e.g., audio/video quality, lag)
🔍 Why It’s Important
- User experience can make or break virtual events.
If the platform is frustrating or confusing, people disengage quickly. - Tech problems lower satisfaction scores overall.
Even great content feels bad if the delivery is clunky. - This is a measurable metric you can track across events to see if improvements are working.
📊 How to Use the Data
- Calculate an average usability score for the platform.
- Break responses down by attendee type (e.g., speakers vs. participants) to see if experiences differ.
- If many people score 1–3, conduct follow-up interviews or add an open-ended question like: “What issues did you experience with the platform?”
- If scores are high, you can confidently reuse the platform.
✍️ Suggested Follow-up Question
To get even more insights, pair it with:
Q: What challenges (if any) did you face using the virtual platform?
Please describe any technical or usability issues.
This open-ended feedback will help Saypro’s event and tech teams fix problems before the next event.
💡 Bonus Tip
If Saypro uses different platforms for different types of sessions (e.g., main sessions on Zoom, breakouts on Hopin), consider asking attendees to rate each separately.
📄 Example Summary for Reports
In your event report, you can summarize this data like:
Platform Usability Rating: 4.2 / 5
- 82% rated the platform as “Easy” or “Very Easy to Use”
- Common issues included login delays and unclear navigation for breakout rooms
- Action: Create a clearer tech guide and host a pre-event walkthrough
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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