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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
SayPro Conduct surveys, interviews, and focus groups to gather feedback on program implementation and outcomes
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
SayPro Feedback Collection Plan: Program Implementation & Outcomes
1. Objectives
- Evaluate how well the program was implemented.
- Assess the perceived and measurable outcomes.
- Identify successes, challenges, and areas for improvement.
2. Feedback Methods Overview
| Method | Purpose | Best For |
|---|---|---|
| Surveys | Gather broad, structured feedback | Measuring satisfaction, usefulness, and reach |
| Interviews | Obtain in-depth, personal insights | Exploring detailed experiences and suggestions |
| Focus Groups | Encourage dialogue and discover shared perspectives | Understanding group dynamics and common issues |
3. Stakeholder Groups to Engage
- Program Participants/Beneficiaries
- Trainers/Facilitators
- Program Managers
- Funders/Donors
- Partners (e.g., Employers, Community Organizations)
4. Survey Design
Sample Sections:
- Program relevance
- Quality of training/facilitation
- Accessibility and delivery
- Perceived impact or outcomes
- Open-ended suggestions
Tools to Use:
- Google Forms
- Microsoft Forms
- SurveyMonkey
Tips:
- Keep it concise (10–15 questions max)
- Include both rating scales and open-ended questions
- Allow for anonymous responses to encourage honesty
5. Interview Plan
Preparation:
- Develop a semi-structured interview guide
- Select a diverse sample of interviewees
- Schedule sessions and request consent for recording or note-taking
Key Topics to Cover:
- Personal experience with the program
- Challenges faced
- Notable benefits or impacts
- Recommendations for improvement
6. Focus Group Setup
Participants:
- 5–8 people per group, ideally from similar stakeholder categories
Structure:
- Warm-up question
- Program feedback (content, delivery, impact)
- Improvement ideas
- Closing reflections
Facilitation Tips:
- Use a neutral facilitator
- Create a safe space for open discussion
- Record or assign a notetaker
7. Data Collection & Analysis
- Organize qualitative feedback into categories/themes
- Quantify survey results (percentages, averages, etc.)
- Compare feedback across different stakeholder groups
- Highlight commonalities and differences
8. Reporting Findings
Include:
- A summary of key feedback
- Direct quotes (anonymized if needed)
- Strengths, challenges, and actionable suggestions
- Visuals like charts and word clouds where possible
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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