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SayPro Customer Support Team: Role: Provide assistance to attendees and participants before, during, and after the event.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Pre-Event Assistance:
- Registration Support: Help potential attendees navigate the registration process, answer questions about the event, and resolve any issues that arise during sign-up.
- Information Distribution: Provide detailed event guides, FAQs, and technical instructions to ensure participants know how to access and engage with the event.
- Proactive Outreach: Reach out to registered participants with reminders, instructions, and updates to ensure they are well-prepared for the event.
During the Event:
- Real-Time Technical Support: Offer immediate assistance to resolve any technical issues (e.g., login problems, audio/video challenges) that attendees might experience.
- On-Demand Help: Be available through multiple channels (chat, phone, email) to answer questions, provide guidance on using the event platform, and ensure smooth navigation of event sessions.
- Issue Resolution: Quickly address and escalate any concerns to the appropriate team to minimize disruptions and maintain a positive participant experience.
Post-Event Follow-Up:
- Feedback Collection: Reach out to participants to gather feedback about their event experience, identifying both successes and areas for improvement.
- Support Continuation: Provide post-event assistance for any lingering questions or issues, such as accessing recorded sessions or obtaining additional resources.
- Analysis and Reporting: Compile and share feedback data with other teams to help refine future events and support ongoing engagement efforts.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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