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SayPro Customer Support Team: Tasks: Handle registration inquiries.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Handling Registration Inquiries:
- Assisting with Registration: Provide clear instructions on the registration process, help resolve any issues participants encounter during sign-up, and confirm registrations.
- Managing Queries: Respond promptly to inquiries via email, phone, or live chat regarding registration details, payment confirmations (if applicable), and account setup.
- Data Verification: Ensure that registration data is accurate and up-to-date, and communicate any necessary corrections or updates to the relevant teams.
Providing Event-Related Assistance:
- Pre-Event Guidance: Distribute detailed event guides, FAQs, and instructional materials to prepare participants for the event.
- Navigation Support: Offer assistance on how to access and use the virtual event platform, including instructions for joining sessions, using interactive features, and accessing content.
- Real-Time Support: Be available during the event to answer questions related to the agenda, session schedules, and event logistics, ensuring participants are well-informed throughout the experience.
Troubleshooting Access or Participation Issues:
- Technical Issue Resolution: Identify and resolve any technical issues that participants may face, such as login difficulties, connectivity problems, or platform navigation errors.
- Escalation Procedures: Follow established protocols to escalate more complex technical problems to the Event Coordination and Technical Team when needed.
- Feedback Collection: Monitor and document recurring issues to help improve future events and update support resources.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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