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SayPro Customer Support Team: Tasks: Provide troubleshooting support for online participants to ensure they can access the event without issues.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Real-Time Monitoring and Response:
- Dedicated Support Channels: Monitor live chat, email, and phone lines during the event to quickly address any access issues.
- Immediate Assistance: Provide prompt responses to online participants experiencing login or connectivity problems.
Pre-Event Preparation:
- Guidelines and FAQs: Develop and distribute detailed troubleshooting guides and FAQs that cover common issues (e.g., browser compatibility, login problems, audio/video settings).
- Pre-Event Testing: Encourage participants to test their access to the event platform before the event begins, and offer assistance during these test sessions.
Step-by-Step Troubleshooting:
- Guided Support: Offer clear, step-by-step instructions to help users resolve issues such as account login errors, streaming interruptions, and navigation problems within the platform.
- Screen Sharing: Utilize screen sharing tools during support calls if necessary, to visually guide participants through the troubleshooting process.
Coordination with Technical Teams:
- Issue Escalation: Quickly escalate persistent or complex technical problems to the dedicated technical support team for in-depth resolution.
- Feedback Loop: Relay common troubleshooting issues back to the technical team to help identify and resolve recurring platform problems.
Documentation and Follow-Up:
- Issue Logging: Document each reported issue and the steps taken to resolve it, creating a knowledge base that can help streamline future support.
- Post-Event Review: Analyze troubleshooting data after the event to identify trends and improve support materials and processes for subsequent events.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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