SayPro Documents Required from SayPro Employees SayPro Feedback Template (Client/Beneficiary Reports)

SayPro: Documents Required from SayPro Employees

Document Title: SayPro Feedback Template (Client/Beneficiary Reports)

1. Overview

Purpose:
To gather consistent and actionable feedback from clients and beneficiaries who have engaged with SayPro programs, services, or events. This template ensures standardization for reporting, learning, and service improvement.

To Be Completed By:
SayPro Employees or Field Staff after service delivery, training, project implementation, or support sessions.

2. Feedback Template Fields

B. Nature of Engagement

• Type of service received:
  ☐ Training
  ☐ Consultation
  ☐ Support Service
  ☐ Workshop/Event
  ☐ Other: ___________
• Duration of engagement:
  ☐ One-time
  ☐ Ongoing (weekly/monthly)
  ☐ Short-term program (1–3 months)
  ☐ Long-term program (>3 months)

C. Feedback Questions

1. How satisfied were you with the service you received from SayPro?
   ☐ Very satisfied
   ☐ Satisfied
   ☐ Neutral
   ☐ Dissatisfied
   ☐ Very dissatisfied
2. What did you find most valuable or helpful?
   (Open-ended)
3. Were there any challenges or issues you experienced?
   (Open-ended)
4. How has this service helped you or your organization/community?
   (Open-ended – impact statement encouraged)
5. Suggestions for improvement?
   (Open-ended)

D. Additional Comments or Testimonials

(Optional – to be used in reports or marketing with consent)

Please write a short testimonial or additional comment you would like to share.

E. Consent for Use

• ☐ I give SayPro permission to use my feedback anonymously in reports and marketing.
• ☐ I consent to have my name and comments used publicly (e.g., in testimonials).
• Signature (or verbal confirmation if applicable): ___________________

3. Submission Instructions

• Format: PDF, Word, or digital form (Google Form, KoboToolbox, etc.)
• Frequency: Submit monthly or after each event/service
• Destination: Upload to the SayPro central document portal or email to: [feedback@saypro.org]

4. Notes

• Employees must ensure client confidentiality unless consent is clearly provided.
• Field officers are encouraged to help clients complete the form if literacy is a concern.
• Digital collection tools should be used wherever possible to streamline data entry.