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SayPro Education and Training

SayPro Feedback Target: 90% of participants should complete post-event feedback to ensure continuous improvement of the program.

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

Written by

Linda Janet Tivane

in

SayPro Feedback Target

Feedback Target:
90% of participants should complete the post-event feedback to ensure continuous improvement of the Diversity and Inclusion (D&I) training program.

Importance of Feedback

Gathering feedback is crucial for evaluating the effectiveness of the training and identifying areas for improvement. By achieving a 90% completion rate for post-event feedback, SayPro can:

  1. Assess Training Effectiveness:
    Understand how well the training content was delivered, whether it met participants’ needs, and what areas require enhancement.
  2. Identify Knowledge Gaps:
    Determine which areas of diversity and inclusion need further exploration or deeper focus in future sessions.
  3. Improve Future Sessions:
    Use feedback to refine training materials, improve facilitation techniques, and ensure that the training remains relevant and engaging for future participants.
  4. Track Participant Engagement:
    Measure how engaged and satisfied participants were, which is essential for ongoing improvements in training design and delivery.

Strategies to Achieve the 90% Feedback Completion Target

  1. Clear Communication on the Importance of Feedback:
    • Pre-Training Announcement: Inform participants at the start of the training that completing post-event feedback is a critical part of the process. Emphasize how their input will shape future sessions.
    • Facilitator Reminders: During the training, facilitators should remind participants that their feedback is crucial for making the program better.
  2. Easy and Accessible Feedback Mechanism:
    • User-Friendly Feedback Form: Ensure the feedback form is simple, concise, and easy to fill out. Use multiple-choice questions, Likert scales, and open-ended questions to make it efficient and quick for participants to complete.
    • Online Feedback Platforms: Utilize digital platforms (e.g., survey tools like Google Forms, SurveyMonkey, etc.) that participants can easily access and fill out after the session, whether in person or virtually.
  3. Immediate Follow-up Post-Training:
    • Send a thank-you email to participants shortly after the training, along with a link to the post-event feedback form. Make it clear that feedback is essential and that it will only take a few minutes to complete.
    • Include a reminder in the email about how their feedback will help improve future D&I programs.
  4. Set Clear Deadlines:
    • Include a clear deadline for completing the feedback form. Set a reasonable timeframe (e.g., within 48-72 hours) to encourage timely responses.
  5. Incentivize Feedback Completion:
    • Offer small incentives or recognition (e.g., a raffle for a gift card, a certificate of completion) to participants who complete the feedback form. This can help boost completion rates.
  6. Personalized Follow-up:
    • For participants who have not submitted feedback, send a personalized reminder message encouraging them to complete the form. Offer assistance if needed.
  7. Facilitator Encouragement:
    • Facilitators should emphasize the importance of feedback during the closing of the session, encouraging participants to complete the form and make their voices heard.
    • Facilitators can also use the final minutes of the session to collect quick informal feedback, which can further motivate participants to complete the full survey afterward.
  8. Feedback as Part of Certification:
    • If applicable, include the completion of the feedback form as part of the criteria for receiving a training certificate or acknowledgment. This incentivizes participants to take the feedback seriously.

Measurement of Success

  1. Tracking Feedback Completion Rates:
    • Monitor the number of feedback forms submitted compared to the total number of participants. To meet the 90% target, at least 90% of the participants should complete the post-event feedback.
  2. Participant Follow-up:
    • Check participant records to ensure that follow-up reminders are being sent and that all attendees are given ample opportunity to submit feedback.
  3. Analysis of Feedback:
    • Once the feedback is collected, analyze the responses and identify trends or common themes related to the content, delivery, and engagement levels of the training.
    • Use the feedback to implement continuous improvements in the program.

Follow-up Actions

  1. Review and Action Based on Feedback:
    • After collecting the feedback, review the results to identify areas for improvement and potential changes for future training sessions.
    • Share insights with trainers and program developers, and make any necessary adjustments to the training content, format, or delivery based on feedback.
  2. Communicate Changes to Participants:
    • Communicate to participants that their feedback was heard and outline any changes or improvements that will be made for the next training session. This fosters a sense of ownership and encourages future participation.
  3. Create an Improvement Plan:
    • Based on the feedback, develop a plan to improve the training experience. This could involve modifying training materials, adjusting the delivery style, or incorporating new interactive elements.

Target Achievement Criteria

  • 90% Completion Rate:
    To meet the target, at least 90% of participants should submit their post-event feedback forms within the designated time frame after the training.
  • Feedback Quality:
    In addition to the quantity of feedback, aim for detailed, actionable feedback that provides clear insights into the strengths and areas of improvement for the training.

By achieving the 90% feedback completion rate, SayPro will gather valuable insights that drive the continuous improvement of the Diversity and Inclusion training program, ensuring it remains impactful, relevant, and effective for all participants.

  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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