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SayPro Feedback trends for continuous improvement of SayPro programs.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
SayPro Feedback Trends for Continuous Program Improvement
Objective:
To identify recurring themes, suggestions, and concerns from artisans and employers through feedback collection, helping SayPro continuously improve the quality, relevance, and impact of its training and placement programs.
1. Sources of Feedback:
- Artisan Feedback Surveys: Post-training and post-placement
- Employer Feedback Forms: After hiring SayPro graduates
- Follow-up Interviews and Check-ins
- Event Feedback (e.g., webinars, job fairs)
- Support Queries and Complaints Received
2. Common Feedback Categories to Monitor:
| Category | Feedback Focus Area |
|---|---|
| Training Quality | Course content relevance, instructor performance, hands-on experience |
| Placement Process | Job matching quality, communication, and follow-up support |
| Artisan Preparedness | Skills readiness, workplace behavior, and professionalism |
| Employer Satisfaction | Fit-for-role, retention, reliability of placed artisans |
| Support Services | Accessibility of mentorship, resources, and career guidance |
| Digital Experience | Ease of use of SayPro online tools and job portal |
3. Trend Analysis (Example):
| Trend Identified | Source | Action Taken / Planned |
|---|---|---|
| Requests for more advanced technical skills | Artisan feedback | Introduced Level 2 modules in training |
| Employers want better communication | Employer feedback | Assigned dedicated placement coordinators |
| Need for faster job placement | Multiple sources | Streamlined registration and CV process |
| Interest in entrepreneurship support | Artisan surveys | Added business startup workshops |
4. Use of Trends for Improvement:
- Curriculum Updates: Align training modules with industry feedback
- Placement Strategy Refinement: Improve candidate-to-job matching and timelines
- Enhanced Support Services: Address common support needs and accessibility gaps
- Stakeholder Engagement: Share trends with funders and partners to guide strategic planning
5. Reporting and Review:
- Quarterly trend summaries presented in internal review meetings
- Trends included in SayPro’s impact and monitoring & evaluation (M&E) reports
- Continuous loop of feedback → analysis → improvement → re-evaluation
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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