1. Sending Registration Confirmations
A. Automated Confirmation Emails & SMS
- Immediately after registration, participants receive a confirmation email and/or SMS with:
- Training details (date, time, and format: online or in-person)
- Access links (for online sessions) or venue details (for in-person sessions)
- Trainer contact information (if applicable)
- Preparation instructions (documents to bring, system requirements, etc.)
B. Calendar Integration
- Provide an option to add the event to Google Calendar, Outlook, or iCal.
2. Sending Reminders Before the Session
A. Reminder Schedule
- 48 Hours Before: Email reminder with session details.
- 24 Hours Before: SMS reminder with key information.
- 1 Hour Before: Quick reminder email/SMS with last-minute access details.
B. Customizing Reminder Content
- For online sessions: Include meeting links and login instructions.
- For in-person sessions: Confirm venue location and what to bring.
3. Ensuring Reliable Communication
A. Multiple Delivery Channels
- Use a mix of email, SMS, and WhatsApp notifications to ensure participants receive updates.
B. Easy Access to Support
- Include a contact link in all messages for participants needing assistance.
Conclusion
By automating confirmation and reminder notifications, SayPro ensures that participants stay informed, reducing no-shows and improving overall training session engagement
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