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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
SayPro Participant satisfaction ratings collected via SayPro surveys.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
✅ Satisfaction Rate Targets
- Training Sessions:
SayPro tracks post-training surveys using a 5-point scale (1–5). Participants who rate 4 or 5 count as “high satisfaction.” Monthly targets aim for 90%+ satisfaction (staff.saypro.online). - Competitions & Events:
Across talent shows, cultural campaigns, and structured camp formats, the benchmarks are generally 85–90% satisfaction in post-event feedback (events.saypro.online).
📅 Recent Survey Performance
From the April–May 2025 data:
| Period | Training Sessions | Satisfaction Rate |
|---|---|---|
| May 2025 (25 ppl) | 22 responses | 20 high‑sats → 90% |
| April (30 ppl) | 28 responses | 25 high‑sats → 89% |
| March (20 ppl) | 18 responses | 17 high‑sats → 94% |
📌 Training satisfaction is hovering around the 89–94% range—meeting the 90% goal, except one month slightly below at 89% (staff.saypro.online).
🧭 Survey Methods & Frequency
- Post-training Surveys: End-of-session surveys focus on content, delivery and logistics, rating each on a 1–5 scale (staff.saypro.online).
- Event/Competition Feedback: Covers logistics, judging fairness, organization quality—utilizing Likert scales and open comments .
- Additional Channels: In training, SayPro complements surveys with interviews, focus groups, manager observations, and follow‐up assessments 30–60 days later (staff.saypro.online).
- Arts & Cultural Camps: Incorporate daily check-ins, mid-camp evaluations, and comprehensive post-camp surveys for three core areas: learning, instructor support, and organization (arts.saypro.online).
🧰 How Data Is Used
- Ongoing Monitoring: Frequency is session-end, monthly, and quarterly.
- Analysis: Quantitative scoring for high satisfaction (4–5) plus qualitative reviews of open feedback (arts.saypro.online).
- Reporting: Includes detailed internal reports, action plans, and stakeholder briefings. Recognized patterns feed into changes for continuous improvement (events.saypro.online).
- Follow‑Up: Some trainings have 30‑60‑day follow-up surveys to evaluate longer-term impact (staff.saypro.online).
📈 Summary Snapshot
- Satisfaction Thresholds: 85–90% depending on program type.
- Recent Training Outcomes: 89–94% (target met most months; occasional slight shortfall).
- Survey Tools: Likert surveys, interviews, FGDs, manager observations, follow-up assessments.
- Usage: Trend analysis + quarterly reporting + iterative program improvements.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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