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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
SayPro Primary Responsibilities:Assist with the troubleshooting of issues related to stock, delivery delays, or other related challenges.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
SayPro Primary Responsibility: Assist with the Troubleshooting of Issues Related to Stock, Delivery Delays, or Other Related Challenges
Objective:
To support SayPro’s operational efficiency and customer satisfaction by proactively identifying, investigating, and resolving problems related to inventory management, delivery logistics, and other supply chain issues. This responsibility involves close coordination with internal departments and external partners to maintain smooth operations and minimize disruptions.
Key Duties and Tasks:
- Identify and Log Issues Promptly:
- Monitor communication channels, inventory systems, and delivery reports to detect potential problems, such as stock mismatches, delayed shipments, or delivery exceptions.
- Record all issues with relevant details, including time of occurrence, affected items, parties involved, and potential causes.
- Investigate Root Causes:
- Conduct thorough investigations into issues such as:
- Stock discrepancies between physical and digital records.
- Unexpected stock shortages.
- Delays in delivery from suppliers or to customers.
- Errors in order fulfillment or packaging.
- Review inventory logs, supplier communications, and shipment tracking data to identify underlying problems.
- Conduct thorough investigations into issues such as:
- Collaborate with Relevant Teams for Resolution:
- Work closely with warehouse staff, procurement, suppliers, logistics partners, and customer service to resolve issues.
- Coordinate with the IT team when technical system errors (e.g., software syncing issues or data mismatches) are suspected.
- Escalate high-priority or recurring issues to management for strategic intervention.
- Propose and Implement Corrective Actions:
- Recommend practical solutions such as urgent reorders, partial shipments, or temporary product substitutions.
- Initiate manual inventory adjustments when justified by stock investigations.
- Communicate corrective measures to all affected parties and ensure resolution steps are carried out.
- Communicate Updates and Resolutions:
- Provide timely status updates to stakeholders affected by the issue, including customers, sales teams, or department managers.
- Document outcomes clearly, including the steps taken to resolve the issue and any temporary workarounds implemented.
- Maintain Troubleshooting Records and Reports:
- Keep detailed records of all troubleshooting activities, including issue descriptions, communication history, and final resolutions.
- Generate regular reports summarizing common issues, response times, and resolution effectiveness to support process improvement.
- Support Preventive Measures and Continuous Improvement:
- Analyze trends in stock or delivery-related issues to identify areas where processes or systems can be improved.
- Assist in developing standard operating procedures (SOPs) or contingency plans to prevent future occurrences.
- Participate in internal reviews or training sessions to share lessons learned and refine troubleshooting practices.
Performance Indicators:
- Average time to detect and resolve stock or delivery-related issues.
- Reduction in repeated inventory or logistics errors.
- Stakeholder satisfaction with issue resolution communication and results.
- Number of process improvements implemented based on root cause analysis.
Impact on SayPro Operations:
Effective troubleshooting of stock and delivery-related challenges is critical to ensuring continuity in SayPro’s supply chain and service delivery. By addressing issues quickly and efficiently, this role reduces operational downtime, enhances customer satisfaction, and strengthens internal coordination and accountability.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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