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SayPro Provide Q&A support to SayPro learners during live sessions.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
✅ SayPro Live Session Q&A Support Guide
1. Before the Session: Preparation
- Review course materials and common learner questions.
- Prepare quick reference answers for FAQs.
- Test your audio/video and chat tools.
- Set clear expectations for the Q&A segment (e.g., time limits, how to ask questions).
2. During the Session: Managing Q&A
a. Welcoming Questions
- Encourage learners to ask questions anytime.
- Ask participants to use the “Raise Hand” feature or chat box.
- Repeat each question aloud before answering for clarity.
b. Answering Questions
- Keep answers clear, concise, and relevant.
- Use examples or demonstrations if needed.
- If unsure of an answer, acknowledge it and promise to follow up after verifying.
c. Handling Multiple Questions
- Group similar questions and address them together.
- Prioritize questions relevant to the current topic.
- Politely defer off-topic questions to a later time or private follow-up.
3. Engaging Learners
- Use positive language to encourage participation.
- Acknowledge and thank learners for good questions.
- Invite others to share their insights if appropriate.
4. Post-Session Follow-Up
- Summarize key Q&A points and share via email or platform announcements.
- Provide additional resources or links based on questions.
- Collect unanswered questions and address them offline or in the next session.
5. Sample Q&A Phrases
| Purpose | Sample Phrases |
|---|---|
| Inviting questions | “Feel free to type your questions anytime!” |
| Clarifying questions | “Just to clarify, you’re asking about…?” |
| Handling off-topic | “Great question! Let’s discuss that after class.” |
| Managing silence | “Any questions so far? Don’t hesitate to ask!” |
| Wrapping up | “Thanks for your questions! We’ll follow up on remaining queries.” |
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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