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SayPro Provide technical support
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
1. Pre-Session Preparation
1.1 Test the Platform
- Perform a trial run of the platform (e.g., Zoom, Microsoft Teams) to ensure all features (audio, video, screen sharing) are functioning properly.
- Test compatibility with different devices (desktop, mobile, tablet) and operating systems.
1.2 Distribute Clear Instructions
- Share detailed joining instructions with participants:
- Platform download and setup guides.
- Session links, meeting IDs, and access credentials.
- Step-by-step guides for troubleshooting common issues (e.g., reconnecting audio, enabling video).
1.3 Provide a Technical Requirements Checklist
- Inform participants about:
- Required bandwidth and internet speed.
- Recommended devices and browsers for best performance.
- Necessary software or app installations.
2. Real-Time Support During the Session
2.1 Dedicated Support Team
- Assign a team member as the technical support contact to assist participants in real time.
- Share the contact’s email, phone number, or live chat link for immediate help.
2.2 Address Common Issues
- Audio/Video Troubles:
- Guide participants on unmuting microphones or adjusting video settings.
- Offer tips for improving poor internet connectivity (e.g., closing unnecessary apps).
- Access Problems:
- Assist participants who experience login or password issues.
- Provide quick re-entry links for those accidentally disconnected.
2.3 Live Monitoring
- Use the platform’s dashboard to monitor participant activity (e.g., login status, audio/video connectivity).
- Resolve issues as they arise, such as admitting latecomers from the waiting room or troubleshooting tools like polls or breakout rooms.
2.4 Record the Session
- Record the session for participants who are unable to join due to unresolved technical difficulties.
3. Post-Session Follow-Up
3.1 Share Resources
- Distribute recordings, slides, or additional materials to participants who faced challenges accessing the live session.
- Provide access to a FAQ or help desk for further support.
3.2 Collect Feedback
- Ask participants to share their technical experience in a post-session survey to identify improvement areas.
- Use the feedback to address recurring issues in future sessions.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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