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SayPro Rate of SayPro user retention and re-enrollment for subsequent courses.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
1. Define the Metrics
A. User Retention Rate
This refers to the percentage of users who remain active within the SayPro platform over a period of time (e.g., from one quarter to the next). Retention Rate (%)=(Users active in current period who were also active in previous periodUsers active in previous period)×100\textbf{Retention Rate (\%)} = \left( \frac{\text{Users active in current period who were also active in previous period}}{\text{Users active in previous period}} \right) \times 100Retention Rate (%)=(Users active in previous periodUsers active in current period who were also active in previous period)×100
B. Re-enrollment Rate
This shows the percentage of users who enroll in a new SayPro course after completing or participating in a prior one. Re-enrollment Rate (%)=(Users who enrolled in another courseEligible past users)×100\textbf{Re-enrollment Rate (\%)} = \left( \frac{\text{Users who enrolled in another course}}{\text{Eligible past users}} \right) \times 100Re-enrollment Rate (%)=(Eligible past usersUsers who enrolled in another course)×100
Eligible users include those who completed or participated in a previous course.
✅ 2. Data Required
From the SayPro platform or LMS:
- List of users enrolled in a base period (e.g., Q1 2025)
- List of those same users active or re-enrolled in the following period (e.g., Q2 2025)
- Course completion records and new enrollment timestamps
✅ 3. Example Calculations
A. Retention Example
- Users active in Q1 2025: 1,000
- Same users active in Q2 2025: 750
\left( \frac{750}{1000} \right) \times 100 = \textbf{75% retention rate}
B. Re-enrollment Example
- Users who completed a course in Q1 2025: 600
- Of those, users who enrolled in a new course in Q2 2025: 390
\left( \frac{390}{600} \right) \times 100 = \textbf{65% re-enrollment rate}
✅ 4. Insights from Retention and Re-enrollment Rates
- High retention means users are staying engaged and satisfied with the SayPro platform.
- High re-enrollment suggests that learners find value in SayPro’s course offerings and want to continue their learning journey.
- Low rates may indicate drop-offs, dissatisfaction, or poor onboarding into new opportunities.
✅ 5. Reporting Format Example
SayPro Retention & Re-enrollment Report – Q2 2025
- Retention Rate: 75%
- Re-enrollment Rate: 65%
- Primary re-enrolled courses: Business Management, ICT Essentials
- Most common drop-off point: Post-course certification
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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