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Saypro Review Process: Prepare monthly reports summarizing findings, with suggestions for improvement.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
1. Data Collection and Preparation
a. Gather Feedback Sources
Each month, collect all feedback submitted during or after SayPro events:
- Survey responses
- Participant and staff comments
- Event platform analytics (attendance rates, drop-off points)
- Facilitator notes or observations
b. Clean and Organize Data
- Eliminate duplicate or incomplete entries
- Organize by event type (e.g., workshop, seminar, virtual session)
- Group data by stakeholder (participant, staff, presenter)
c. Segment by Key Categories
Structure the feedback into clear sections such as:
- Event content
- Presenter performance
- Logistics and organization
- Technical support
- Engagement and interactivity
2. Analyze and Summarize Findings
a. Quantitative Insights
- Satisfaction Scores: Calculate averages and compare to previous months
- Response Rates: Number of feedback forms completed vs. total participants
- Net Promoter Score (NPS): Gauge likelihood to recommend
b. Qualitative Insights
- Extract key themes from open-ended comments (e.g., using GPT-3 or manual tagging)
- Identify recurring suggestions or complaints
- Highlight notable praise or criticism
3. Structure of the Monthly Report
A clear structure makes the report easy to read and actionable. Example layout:
📊 Monthly Feedback Summary – April 2025
1. Overview
- Total Events: 7
- Total Participants: 250
- Feedback Forms Completed: 190 (76%)
- Average Satisfaction Score: 4.2 / 5
2. Key Findings
- 85% of attendees rated the workshops as “very engaging”
- Common complaint: difficulty accessing online materials
- Positive trend: Increased satisfaction with virtual platform stability
3. Themes Identified
- Need for more interactive activities
- Request for more frequent breaks in full-day sessions
- High praise for facilitators’ clarity and friendliness
4. Suggestions for Improvement
| Area | Issue Identified | Recommended Action |
|---|---|---|
| Content Accessibility | Event resources not easily downloadable | Upload materials to a shared drive & send post-event |
| Session Timing | Long sessions without breaks | Add 10-minute breaks every hour |
| Platform Onboarding | Login confusion before virtual events | Create a “how-to-join” email with visuals |
5. Action Plan for Next Month
- Introduce pre-event platform walkthroughs
- Pilot a new Q&A format using live polls
- Shorten afternoon sessions by 30 minutes
6. Attachments (Optional)
- Full data summary (Excel)
- Charts and visualizations
- Raw comment highlights
4. Share the Report
Distribute the report to:
- Internal teams (event planners, facilitators, operations staff)
- SayPro leadership
- Partners or stakeholders (if applicable)
Use formats such as:
- PDF reports
- Slide decks for presentations
- Dashboards via Google Data Studio or Excel
5. Use the Report to Drive Change
- Schedule monthly review meetings to discuss findings
- Assign responsibility for implementing changes
- Monitor impact of previous recommendations in future reports
Benefits of Monthly Reporting
- Keeps teams aligned and informed
- Encourages continuous improvement
- Builds a data-driven culture
- Demonstrates accountability and responsiveness to feedback
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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