SayPro Technical Support Team: Documents Required: Technical setup documents, troubleshooting protocols, platform testing reports.

Technical Setup Documents

• Purpose:
  Outline the complete configuration and integration process for the event’s technical infrastructure to ensure a seamless setup.
• Key Components:
  • System Architecture: Detailed diagrams and descriptions of the event’s technical environment, including hardware, software, and network configurations.
  • Configuration Guidelines: Step-by-step instructions for setting up all necessary equipment (cameras, microphones, computers, streaming servers) and configuring the online event platform.
  • Integration Details: Information on how different tools and systems (registration platforms, interactive modules, backup systems) interconnect.
  • Vendor and Equipment Specifications: Lists of approved equipment, software versions, and vendor contact details for support.
  • Access and Permissions: Instructions on user roles, access levels, and credentials required for different parts of the system.

2. Troubleshooting Protocols

• Purpose:
  Provide clear, standardized procedures for diagnosing and resolving technical issues, both during pre-event testing and live events.
• Key Components:
  • Issue Identification: A catalog of common technical problems (e.g., connectivity issues, audio/video glitches, streaming delays) with descriptions and error codes.
  • Step-by-Step Resolution Guides: Detailed instructions on how to troubleshoot each identified issue, including decision trees or flowcharts for quick diagnosis.
  • Escalation Procedures: Guidelines for when and how to escalate complex problems to higher-level technical support or specialized vendors.
  • Contact Lists: A list of key personnel and vendor support contacts who can be reached for immediate assistance.
  • Documentation and Reporting: Forms or logs to record the issues encountered, steps taken to resolve them, and any follow-up actions required.

3. Platform Testing Reports

• Purpose:
  Document the results of pre-event and live testing of the online event platform to ensure all technical elements perform as expected.
• Key Components:
  • Test Plans and Objectives: Outlines of what aspects of the platform (streaming quality, load capacity, interactive features) were tested.
  • Testing Methodologies: Descriptions of the testing procedures, including simulation scenarios, load tests, and compatibility checks across various devices.
  • Results and Findings: Detailed reports on the outcomes of each test, highlighting performance metrics, any identified issues, and their severity.
  • Action Items: A list of corrective measures taken or planned improvements based on test outcomes.
  • Approval and Sign-Off: Documentation of review and approval by technical leads, ensuring that all critical issues have been addressed before the event goes live.